Director of Events & Special Projects

POSITION: Director of Events & Special ProjectsDEPARTMENT: Event ServicesREPORTS TO: Vice President of Event ServicesFLSA STATUS: Salaried/ExemptBase Salary Range: $100,000 to $120,000 AnnuallyLEGENDS GLOBALTwo powerhouse companies (ASM Global & Legends) have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.Now the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!LOS ANGELES CONVENTION CENTERLocated in the heart of vibrant downtown LA, the Los Angeles Convention Center is a leading venue for conventions, trade shows and exhibitions. The center is committed to delivering excellent service and exceeding expectations for clients and guests at every event.SummaryThe Director of Events and Special Projects will assume a dual role of providing leadership in Event Services and assuming the primary role on Special Projects as assigned. Currently, this position will take on the primary role of leading the communication on the status Los Angeles Convention Center (LACC) expansion project to clients with the focus of managing client expectations and identifying solutions to mitigate the construction impact to the client experience. This in-office role will deliver on customer service to ensure successful retention of booked business. Additionally, this director role will lead and drive excellence in operation and service levels within the Event Services team.KEY JOB FACTORS Level of accountability: Generally independent with occasional oversight Level of decision making: Diversified tasks Has contact with: Inside / Outside company; Occasionally w/executives Supervision: Cooridinates work of one or more employees# of direct reports: 4 Physical Requirements: Frequent standing or walking Travel Percentage (%): Not ApplicableEssential Duties Focused on pending, tentative, and licensed business, work closely with LACC Sr. Leadership, LACC Event Services and the construction partners (PCL & Webcor) to understand and troubleshoot challenges clients may be faced with during the LACC expansion project. Partner with LA Tourism Expansion Liaison to deliver collective and consistent response to citywide clients. Participate in site visits as needed. Continue as main point-of-contact to clients on all construction related topics onsite during events to ensure execution of commitments made by LACC and to address event challenges related to construction activities as they may arise. Identify solutions and offer alternative plans to client challenges through critical and strategic thought process and effectively communicate these plans to clients. Attend all coordination meetings and walkthroughs with the construction team to comprehend construction plans against event scheduling. Proactively manage upcoming event needs and maintain solid documentation related communication and necessary follow-up. Lead the development of the Event Services team by focusing on consistency in SOPs and supporting the growth of the team. (*) Assume the coordination, planning, and execution of up to (4) major events annually as assigned. (*) Responsible for a team of 3-4 Event Manager I & II, including training, professional development, and performance reviews. (*) Complete special projects & other assigned duties. Required Qualifications A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred)Area of Study: General Studies Years of related work experience in Event Management or Project Management: 5+ years Must be able to effectively plan and schedule trade shows, conventions, and other events. Must understand construction impacts to event and venue operations. Competent in planning and successfully executing complex, large-scale events utilizing a minimum of 700,000 square feet of space and varying in scope. Experience in leading and developing a high-performing team of managers. Must be organized and detail oriented. Must excel in critical thinking and be a creative problem-solver. Ability to maintain calm and decisive judgement under challenging situations. Must have excellent verbal and written communication skills. Possess superior interpersonal abilities when interacting with broad spectrum of stakeholders. Must be able to coordinate and schedule multiple timelines. Must be able to move around the facility remaining on the event floor for extended periods of time. Must be able to multitask in stressful, highly fluid situations. Knowledge of building policies, city codes and fire codes as they pertain to event management. Experience with union labor within the live event or trade show industry. Must have reliable transportation. Required variable work schedule such as late hours, early mornings, extended hours, holidays, and weekends. Preferred Qualifications Bachelor of Arts/Sciences Degree Business, Venue, Hospitality or Entertainment Management Industry certifications: Certified Venue Professional (CVP), Certified Exhibition Manager (CEM), Certified Meeting Professional (CMP). Previous management experience in a convention center highly preferred. Experience in similar construction project, a plus. Knowledge of Momentus, iPlan, AutoCAD and Microsoft Office or similar software. PHYSICAL ACTIVITIESThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, talk or hear with or without reasonable accommodation. The employee must frequently use a keyboard/computer screen for extended periods of time. The employee is occasionally required to lift, push, pull, and move up to 20 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is exposed to large public/private gatherings indoors/outdoors. Employee may be exposed to outside weather conditions. Employee use of Personal Protective Equipment (PPE) will be required in certain situations. Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. The noise level in the work environment is typically low to moderate in office setting and moderate to high during events.Additional Comments: Describe any other aspects of this job that are important and have not been covered in the previous sections.This is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish.The above statements are intended to describe the general nature and level of work being performed by this position. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.LEGENDS GLOBAL reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. LEGENDS GLOBAL may require an employee to perform duties outside their normal description.EEO is The Law - click here for more informationLEGENDS GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodations to complete the application process may contact (610) 729-1023.