Director of Operations

Job DescriptionAbout the jobChief Operating Officer (COO) / Director of Operations & GrowthOn site.| Full-Time | Executive-Level | Salary + Performance BonusesWe are Dubuque’s fastest-growing home improvement and discount warehouse, offering appliances, furniture, flooring, and home goods at unbeatable prices — all while funding our nonprofit, Restoration Works, which helps families, veterans, and youth in need.We’re gearing up for major expansion in 2026, including multiple new store locations and a central distribution center.Before that happens, we need a proven hands-on operator — a right-hand leader who can run the business day-to-day, build scalable systems, and grow our brand.About the Role:The COO / Director of Operations & Growth will oversee every function of the business — from front-end sales and marketing to back-end logistics, purchasing, and staff leadership.You’ll partner directly with the Owner to:Take ownership of daily operations and team performance running marketing, promotions, and community engagement, buying, inventory flow, and vendor relationships, implement scalable systems for future locations.Drive profitability, accountability, and brand consistency.Core Responsibilities:Operations & Leadership oversee all store departments: sales, warehouse, marketing, and logistics.Manage hiring, training, and staff accountability.Build and document SOPs across departments, drive daily and monthly KPIs and reporting.Sales & Marketing: lead the sales team and ensure customer excellenceOversee all advertising: social media, billboards, digital ads, and events.Manage Facebook Marketplace listings, campaigns, and promotions.Strengthen community engagement and customer loyaltyBuying & Inventory SourcingPurchase and negotiate with vendorsManage product flow from truck to showroomAnalyze margins, pricing, and profitability.Build systems for future centralized distribution.Ideal Candidate:2+ years in retail operations (leadership)(furniture, appliances, or home improvement preferred)Strong understanding of sales, marketing, and operational systemsProven ability to build teams, increase sales, and streamline operations.Featured benefitsMedical insuranceVision insuranceDental insurance401(k)