Director of Operations

Join Team FSSI and Become an Employee-Owner! Who We Are:Opening its doors over 40 years ago, FSSI is one of the largest providers of document services in the United States. We are currently looking for a Director of Operations in our Orlando, Florida location. The Director of Operations is accountable for providing leadership and inspiration to departments tasked with producing and delivering high-quality, timely, and accurate physical documents for our clients. Responsibilities encompass both direct and indirect support activities necessary to efficiently and cost-effectively achieve the organization’s objective of surpassing client expectations.Why You’ll Love This Role:Demonstrate your leadership skills with team members in the Digital Print Services, Mailing Services (Automated Mailing, and Custom Inserting), Warehouse and Facilities departments.·        Collaborate with Senior Management to assess new business opportunities and measure the effectiveness and impact of ongoing initiatives.·        Foster a culture of continuous process improvement and accountability.Your Essential Duties:·        Oversee the management of all Orlando Production and Production Support departments.·        Ensure that departmental leadership delivers comprehensive training to employees regarding standards, best practices, safety protocols, company policies, and specific job functions.·        Complete and approve Corrective Action Reports (CARs) for presentation to clients, in collaboration with other members of Senior Management.·        Supervise or participate in the oversight of the development and implementation of new operational policies.·        Ensure consistent evaluation of all Production employees, utilizing sound judgment and relevant Key Performance Indicators (KPIs).·        Assist in representing the organization during client visits, including conducting tours and attending Q&A sessions.·        In partnership with direct reports, develop and manage departmental budgets, evaluate and approve purchase orders within budgetary limits, and review monthly expenses with the VP of Operations.·        Maintain a 99% on-time Service Level Agreement (SLA) compliance and quality rating.·        Exemplify and advocate FSSI’s Core Values while actively coaching and mentoring employees in their professional journey. What You Bring:·        Bachelor’s degree preferred.·        Minimum of 5 years of production management experience overseeing multiple production related departments. ·        Minimum of 10 years of management experience. Excellent understanding of workflow automation and Quality control.·        Possesses excellent written and verbal communication skills, strong interpersonal abilities, organizational acumen, keen attention to detail, and proven effectiveness in executing projects. ·        Demonstrates advanced technical expertise in operations and workflow management with the ability to convert raw production data into meaningful KPIs. ·        Embodies a strong customer service philosophy, works both independently and collaboratively, adapts well to change, and consistently upholds a high level of confidentiality when working with employees at all levels. The description above is a summary of the highlights of the role, a full job description will be provided. Why Join Us? ·        Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future. ·        Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.·        Industry Leadership: FSSI is a leader in document services, specializing in print, mail, electronic delivery, marketing, and compliance solutions. Benefits include:·        401(k) & Roth + Employee Stock Ownership Plan·        Medical, Dental, Vision & Life Insurance·        Paid holidays, vacation, and sick leave·        Employee Assistance & Care Programs·        Additional perks & employee award programsReady to grow with us? Apply today! FSSI Careers Page