Director of Operations

Job Summary: Manages customers under operations vertical in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.Responsibilities: Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long-range planning to support overall goals of the Company.Responsible for the discipline and morale of the programs under the vertical.Supports the Company and the goals of the VP, Operations.Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.Directly and indirectly leads business unit teams to meet exceed customer expectations and meet Company financial goals.Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.Effectively uses all company IT systems to complete tasks.Manages, Reviews and Reports on P&L expectations and actual results.Works between customer and Company to ensure accurate and timely invoicing is completed and timely collection of accounts payables.Leads daily, weekly, monthly and quarterly customer meetings and ensures customer first approach is taken.Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard.Ensures the good of the Company is kept in mind in all management decisions.Leads team and customer in Lean though and principles to eliminate process waste and improve process quality. Provides familiarization and follow-up with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.Reviews all pricing associated with current and prospective customers.Performs other duties as assigned.Skills Requirements: 8 or more years work-related experience with a high-volume services company or call center company.Extensive experience working directly with customer and developing the customer relationship.Experience with personnel management and development.Experience with financial analysis.Strong technical background.Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.