Director of Sales Operations - Germany (x/f/m)

As Director of Sales Operations you will drive the continuous improvement and transformation of Doctolib’s German direct and indirect sales channels. Your mission is to enable and empower direct and indirect sales teams to achieve their full potential by leading a team that provides the analytical backbone, shapes sales steering, leads sales enablement and owns continuous operational improvement (incl. processes & tooling).Reporting to our VP of Sales & Partnerships, you’ll manage a team of 10+ experts working closely with our German management team as well as all Sales leaders and teams (180+ FTE), including direct sales (field and inside sales teams) and indirect sales. You will play a pivotal role in transforming our sales engine from a focus on one SaaS product into a true SaaS multi-channel and multi-product setup. You will join in an exciting period of growth and a series of transformational new product launches.What you’ll do1. Sales strategyTogether with our leadership, Go-to-Market and Marketing teams, define the direct and indirect Sales component of our Go-to-Market strategies for different products and target groups; including market segmentation, channel mix (direct inbound, direct outbound, indirect), pipeline prioritization, sales approach, pipeline & territory allocation, capacity planning, quota setting etc.Own and drive x-functional alignment related to Sales topics, working closely especially with our Go-to-Market, Marketing and Deployment teamsBe a trusted partner and advisor to our VP Sales as well as the full German leadership team2. Sales performance managementProvide the analytical backbone for Sales, ensuring a solid understanding and continuous tracking of all relevant KPIsOwn & extend our Salesforce & other reporting landscape to ensure up to date and actionable insights for our Sales forces (from leadership down to individual reps) as well as our managementContinuously work on improving the efficiency & effectiveness of our Sales teams (including conversion & win rates, total and per seller revenue generation)3. Sales OperationsTogether with our Sales leadership take ownership for regularly reviewing & improving our Sales operating model (including roles & responsibilities, organisation, processes & tools)Own the responsibility to improve our Sales tooling (incl. Salesforce)Drive day-to-day sales steering together with our Sales leaders especially through pipeline management Own the methodology and process for accurate and predictable sales forecastingShape and manage sales incentivization in close collaboration with our VP of Sales, adapting models for new product launches and evolving sales approachesEnsure our Sales teams can focus on selling - and they have everything they need for that4. Sales ExcellenceLead the design and delivery of targeted onboarding and training programs and sales challenges including advanced sales methodologiesChampion initiatives to upskill the sales team, elevate expertise and seniority, and foster a culture of continuous improvement and motivation5. Built a high performance team Recruit, mentor and lead a high-performing team of Sales Operations, Performance Management and Sales Enablement expertsContribute to the development of our sales teams Who you areYou could be our next team mate if you have:10+ years of working experience and at least 5+ years of leadership experience in sales excellence, operations, or strategy, ideally within SaaS or high-growth environmentsProven success in transforming organizations, ideally from single-product, direct sales to multi-product, multi-channel structuresThe ability for strategic thinking combined with advanced analytical and execution skills, attention to detail, and a proven ability to anticipate needs and identify growth opportunities to inform strategic decisionsExperience with and understanding of regional sales setups and commercial go-to-market modelsShown commercially savviness, with a strong understanding of sales channels and pipeline management.Experience in coordinating cross-functional teams and managing complex projects.Exceptional interpersonal and assertive communication skills - capable of influencing Sales Directors and senior stakeholders.C1 level in German and English is a must haveWhat we offerCompany health insurance through our partner AllianzMinimum 28 days of paid leaveParent Care Program: receive one additional month of leave on top of the legal parental leaveFree mental health and coaching services through our partner Moka.careFor caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological supportA flexible workplace policy offering both hybrid and office-based modeWork from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policyReimbursement of public transportationThe interview process Recruiter ScreenHiring Manager InterviewPeer InterviewCase Study & Team MeetingLateral InterviewAt least one reference check Job detailsPermanent positionFull TimeWorkplace GermanyStart date asap