Director, Project Management & Transformation Office (PMO)

Role OverviewThe Director of the Project Management & Transformation Office is responsible for leading the Quantrics PMO and Transformation Teams and ensuring that all enterprise and departmental projects are delivered on time, within scope, and within budget. The Director will build PMO maturity, establish and refine project management methodologies, mentor project managers, and drive strategic initiatives that align with the organization's transformation objectives.The ideal candidate brings a balance of strategic thinking and hands-on execution, fostering a culture of excellence, accountability, and continuous improvement across the Office and broader organization.Specific Duties And ResponsibilitiesPMO Leadership and StrategyLead the operational and strategic direction of the PMO in alignment with the company's vision and transformation roadmap.Define, implement, and maintain PMO frameworks, standards & methodologies, templates, and best practices across the organization.Foster a project management culture based on transparency, collaboration, and results-driven execution.Lead new client implementation and onboarding coordinating with client, internal teams and other teams. Provide Executive updates with implementation progress.Project Portfolio ManagementOversee the project portfolio, ensuring prioritization aligns with strategic business objectives.Manage resource planning, project intake, pipeline management, and capacity forecasting.Monitor and report project health, risks, milestones, and KPIs to executive leadership.Oversee the capture and reporting of all projects throughout the organization including those not PMO managed.Governance and ComplianceEstablish and enforce governance standards for project execution, change management, risk management, and benefits realization.Ensure projects follow change management protocols, financial reporting requirements, and post-implementation tracking, reporting and reviews.People Management and DevelopmentManage, coach, and develop a team of Project Managers to achieve their full potential.Build career paths, succession planning, and competency frameworks for the PMO team.Stakeholder ManagementAct as a trusted advisor to senior leadership, communicating project value, challenges, and business impacts.Cultivate strong cross-functional relationships to improve project outcomes and stakeholder satisfaction.Continuous ImprovementDrive PMO process improvement initiatives, including technology upgrades (e.g., PPM tools, collaboration platforms).Lead retrospectives, lessons learned, and share best practices across teams.COMPETENCIESCore Competencies (Must-have Competencies)Strategic Thinking: Ability to connect PMO initiatives to business goals and aid in developing a long-term roadmap.Project Portfolio Management: Managing multiple, complex projects, prioritizing initiatives, and aligning with strategic outcomes.Governance and Risk Management: Designing and enforcing project governance, risk frameworks, and compliance mechanisms.Leadership and Team Development: Leading, coaching, and inspiring high-performing project teams. Building succession plans and career paths.Stakeholder Management and Influence: Building trust and communicating effectively with executives, department leaders, and teams.Operational Execution: Driving day-to-day project execution, removing barriers, and delivering projects on time and budget.Communication Skills (Written and Verbal): Drafting executive reports, presentations, and clear project documentation.Complementary Competencies (Good-to-have Competencies)Change Management: Embedding change management practices in project delivery, ensuring smooth adoption of initiatives.Problem-Solving and Decision-Making: Quickly assessing challenges and making informed, timely decisions.Financial Acumen: Managing project budgets, resource costs, and articulating financial impacts to leadership.Continuous Improvement Mindset: Actively seeking and implementing process optimizations across the PMO.Technical Proficiency (PPM Tools): Familiarity with project management tools (e.g., MS Project, Smartsheet, MS Dynamics Project Operations).Adaptability and Resilience: Thriving in ambiguity, pivoting quickly to new information, and staying calm under pressure.Customer-Centricity: Keeping internal stakeholders' and business partners' needs at the forefront of project prioritization and delivery.QualificationsEducational Qualification/s Bachelor’s degree in Business, Engineering, Technology, or related field.PMP, PgMP, or other relevant project/program management certifications required.Knowledge of Change Management Frameworks is essential.Prosci or other Change Management certifications is an asset.Knowledge of Client onboarding and implementation in a BPO environment is preferred.Professional Qualification/s10+ years of progressive project/program management experience, with at least 5 years leading a PMO or equivalent function.Demonstrated success managing enterprise-wide programs and portfolios.Familiarity with project management software (e.g., MS Project, Smartsheet, Jira, MS Dynamics Project Operations, or equivalent tools).Experience working within BPO / Telecom / Technology / Professional Services industry.Work ConditionsLocation - Taytay, Rizal.Hybrid Schedule – Required to work in the office 3 to 4 times per weekFull-Time Role – Operates within a dynamic 24/7 environmentFlexible Availability – Must be available for shifts during evenings, weekends, and holidays as needed