Director, Service Delivery

Driving Operational Excellence Through Strategic Service Delivery.Work shouldn't just be something we do; it should have a purpose. At Envision, we believe in creating life-changing outcomes through the work we do with our clients, giving back to our communities, while creating a company culture where our people thrive. We believe success starts with a workplace where everyone feels valued, supported, and empowered to grow.Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.Our Vision: To unleash the power of combined intelligence to accelerate patient access to life-changing treatments.Our Mission: Delivering smarter and faster solutions to create, communicate, and commercialize value for our clients.Our Values: Excellence, People, GrowthThe opportunityThe Director, Service Delivery is responsible for ensuring high-quality service delivery, meeting performance metrics, and driving continuous improvement in service operations. They work closely with cross-functional teams to develop and implement service delivery strategies, manage client relationships, and drive business growth. This role requires strong leadership, communication, and problem-solving skills to effectively manage and optimize service delivery processes.How will you make an impact at Envision Pharma Group?Role responsibilitiesLead the development of organization wide IT support and operations strategy.Ensure strategy operating model aligns to ITIL best practice framework.Work with senior leadership team to ensure operations will support current and future business states.Oversee the timely resolution of IT issues and requests by internal teams.Develop and maintain an appropriate organization structure that supports the business.Propose solutions which improve resiliency, scalability, and alignment to best practice and business operations.Ensure appropriate supporting documentation is created to drive efficiency and support operations.Develop and implement policies, procedures, and processes to improve service delivery.Oversee and manage priority incidents as needed to ensure minimum disruption.Work with internal and external teams to ensure all systems are patched, up to date, and working with the latest approved version.Participate in regular reviews of the information security management system (ISMS).Manage documentation of responses to RFPs, ensuring a timely completion.Do you have what we are looking for?Skills & expertiseMinimum 8 years of information technology operations experience required.Minimum 5 years of people management experience required.Experience working in an ITIL environment preferred.Experience with ServiceNow preferredInformation technology certifications (e.g., Microsoft, ITIL, etc.) preferred.Must be proficient with reading, writing and speaking in English.Knowledge of ISO 9001 & 27001 and the associated security controls.Knowledge of SOC 1 & 2 requirements.Ability to work effectively and collaboratively in a globally distributed organization.#TogetherWeDiscover Do you have the experience we are looking for? If so, explore your place at Envision today!