Dispatch Coordinator

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big sophisticated challenges that matter for the future.Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our outstanding team?Join our Finance Team and advance your careerA Dispatch Coordinator would proactively handle bulk scheduling activities, non-delivered product and stock returns, courier & regional transport requests in conjunction with 3rd party carriers and warehouses.This role would be responsible for inbound and outbound Customer interactions, managing & maintaining relationships with all key collaborators and ensuring all required paperwork and administration duties are completed in a timely & compliant manner.Key AccountabilitiesLiaise with sales, warehouse, transport providers to resolve urgent or critical customer requirementsArrange stock returns for non delivered product and monitor customer initiated stock returns ensuring KPI’s are metProactively manage returns, redirects and NOR for bulk productsProvide a high level of customer serviceReport any HSSE, Security, Environmental or Quality incidents as per current policy and proceduresManage bulk orders to maximise cost effective carrier ratesProvide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of efficient and proactive customer service.Key ChallengesAbility to respond and work in agile passion.Understanding the key decision in the supply chainAbility to work across time zone in global operations.Desired Experience, Education And QualificationsBachelor’s degree or equivalent experience preferred.2-4 years SAP experience (Financial entries, reporting)Strong problem-solving abilities and capacity to independently prioritize and organize work to meet customer service request timelines. Excellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.Ability to prioritise and take direction from many sources; flexibility and adaptability to change.Strong/Advance computer skills: Microsoft Office, SAP, Salesforce3-4 years SAP experience (FI module)Key competenciesExcellent communication (verbal & written) skills and ability to function effectively, independently and as part of a team.Ability to prioritise and take direction from many sources; flexibility and adaptability to change.Experience using SAP ModulesA Customer Service backgroundA Strong attention to detailEffective Time Management SkillsIntermediate Excel knowledgeAn Agile Approach and proven Continuous Improvement achievements