Dispatcher

Boswell Oil Company is a dynamic growth-oriented distributor of lubricants and fuels to wholesale, retail, and commercial end user markets throughout Georgia. We are seeking an experienced Dispatcher for our company. Previous dispatch experience required and experience dispatching commercial delivery drivers is strongly preferred.The ideal candidate enjoys coordinating with a team, has attention to detail, and is impeccably organized. Teamwork, Ownership, and Resourceful & Creative are three of our company values that are also attributes of someone who will be successful in this position.We are willing to have this position based in either of our North Georgia bulk plant locations- Athens or Thomson. It is posted separately for each location, but there is only one position as this position will serve both locations.The typical schedule will be Monday through Friday 8a-5p. To meet business need there may be schedule flexibility.Compensation Will Be Commensurate With Experience.Boswell Oil Company offers a competitive benefit package including medical, dental, vision, 401k with matching, other ancillary insurance options, paid time off, and paid holidays.SUMMARY:Manage the delivery routes for assigned location(s) and/or product type(s). Ensure productivity targets are achieved and delivery processes are running smoothly.ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following.These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation.Receive, review, and dispatch sales orders.Efficiently and effectively route all trucks for assigned location(s) and/or product type(s).Coordinate with drivers, warehouse personnel, sales representatives, inventory staff, managers, dispatchers, and other Boswell Oil team members to accomplish company objectives.Operate dispatch software and maintain its accuracy for assigned location(s) and/or product type(s).Monitor customer tanks daily and create sales orders based on tank readings when monitoring is available.Maintain the accuracy of vehicle information and driver hours in telematics software.Resolve any delays or interruptions related to delivery operations.Participate in regular meetings, offer status updates, and assist in furthering operational goals.Prioritize the dispatching of emergency orders as needed.Organize deliveries to carriers.Input delivery information to bill customers.Communicate any supply/inventory needs or discrepancies to Purchasing and Inventory.Troubleshoot customer service needs and collaborate with Sales and Service to resolve any customer issues.Partner with Service to resolve any equipment malfunctions or relocations for customers.Assists in the development of internal procedures and documentation to support the assigned areas of operations.Assists in the implementation of improvement projects or system enhancements, which will result in efficiency improvements, quality improvements, and/or cost savings.Maintain adherence to Company policies, safety standards, and good housekeeping practices.Problem solves issues as necessary.Maintains cleanliness of work area and equipment.Follow all department work instructions.Follow prescribed safety rules and fosters an environment where employee safety is a top priority.Provide information as needed for supply and logistics related reports.Assist in standardizing the methods in which work will be accomplished.Performs other duties as assigned.Other (Non-Essential) FunctionsIncludes functions which are normally performed by persons holding this title. However, these functions may be assigned to other employees as part of a “Reasonable Accommodation” under the ADA.Create MSA sales orders in ERP system as orders are received.Assist walk-in customers and answer phones when front desk coverage needs additional help.Deliver product to other Boswell locations or customers as needed.Complete basic maintenance or repairs of trucks and equipment in coordination with service technicians.Schedule preventative vehicle maintenance and address any needed vehicle repairs.Crosstrain to assist in other departments.SAFETY REQUIREMENTS:Required and responsible for employee safety, attending safety training, complying with all company safety and work policies and reporting all accidents/injuries immediately to their Manager and HR Department.SUPERVISORY RESPONSIBILITIES:Provide feedback to Operations management to assist them with interviewing, hiring, and training employees; planning, assisting, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.No direct supervisory responsibilities.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:The minimum education required for this position is a high school diploma or equivalent, preferably an Associates Degree or higher in a related field. Minimum 2 years experience in logistics, supply chain, or dispatch; or equivalent combination of education and experience. Previous experience in logistics or dispatch in the petroleum industry preferred.LANGUAGE SKILLS:Ability to read, analyze, and interpret documents; to respond effectively to the most sensitive inquiries or complaints. Ability to read, speak, and write the English language. Ability to present prepared information to a variety of groups including drivers, employees, and management.MATHEMATICAL SKILLS:Ability to comprehend and apply the principles of mathematics. Ability to work with mathematical concepts such as fractions, percentages, ratios and proportions to practical solutions. Knowledge of costing and production methods in a manufacturing environment.REASONING ABILITY:This position requires an ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions.CERTIFICATES, LICENSES, REGISTRATIONS:Must possess and maintain a valid driver’s license and a driving record satisfactory to the Company and its insurers. A current, valid Commercial Driver’s License with Hazardous Material and Tanker Endorsements preferred.OTHER SKILLS AND ABILITIES:Computer skills to include working knowledge of Windows, Microsoft Outlook, Excel, Word, PowerPoint, any Web Browser, using an ERP and/or dispatch software.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, hear, and walk; use hands to finger, handle or feel; reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee may frequently lift/or move up to 25 pounds and occasionally lift and/or move 50 pounds. The employee is required to request assistance, either mechanical or from another employee, for products weighing more than 50 lbs. Physical requirements include, but may not be limited to, walking up and down stairs/ladders including heights over 40 feet and negotiating uneven surfaces. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Required to have close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, reading and visual inspection. Required to have visual acuity to determine accuracy, neatness, and thoroughness of the work assigned or to make general observations.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee could be exposed to humid conditions, fumes, toxic chemicals and heat. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually low to moderate. Exposure to outside environmental conditions with no effective protection from the weather and may be subject to both extreme heat and extreme cold.EMPLOYER’s RIGHTS:This job description does not list all the duties of the job. You may be asked by your supervisor or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.Boswell Oil Company has the right to revise this job description at any time. The job description is not a contract for employment and either you or Boswell Oil Company may terminate employment at any time, with or without cause and with or without notice.