Dutch Speaking Customer Support - Relocation to Sofia

Mercier Consultancy MD is thrilled to offer the opportunity for a Dutch Speaking Customer Support Representative, with the added benefit of relocation to the vibrant city of Sofia, Bulgaria. In this role, you will provide exceptional support to our Dutch-speaking clients, ensuring they receive the highest level of service and assistance with their inquiries.Key ResponsibilitiesAssist Dutch-speaking customers via phone, email, and chat, addressing their inquiries and providing information about products and servicesResolve customer issues and complaints efficiently, maintaining a high level of satisfactionDocument all customer interactions accurately in our CRM system for ongoing tracking and improvementCollaborate with different departments to implement effective solutions for customer needsStay updated on company products, policies, and industry developments to enhance customer interactionsContribute to improving customer service processes and practicesRequirementsFluency in Dutch (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service or support roles is preferredStrong communication skills with a friendly and professional demeanorExcellent problem-solving abilities and a customer-oriented approachFamiliarity with customer service software and CRM systems is advantageousAbility to work effectively both independently and as part of a teamA willingness to relocate to Sofia, Bulgaria, and explore a new cultural experienceBenefitsCompetitive Monthly SalaryRelocation PackageFully Paid TrainingHealth InsuranceAnd Much More..