Dutch Speaking Inbound advisory call & administration tasks Agent In Bulgaria

Mercier Consultancy MD is excited to announce an opportunity for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent in beautiful Bulgaria. This role is ideal for individuals who possess excellent communication skills in Dutch and are eager to support customers through inquiries while managing various administrative tasks. You will be the voice of our company, ensuring a seamless and positive customer experience.Key ResponsibilitiesHandle incoming advisory calls from Dutch-speaking customers, providing prompt and accurate information about our servicesAssist customers in navigating their inquiries while effectively documenting all interactions within our CRM systemPerform administrative tasks related to customer accounts, ensuring accuracy and compliance with company policiesCollaborate with the sales and customer support teams to ensure a cohesive approach to customer satisfactionPrepare reports and summaries based on customer interactions to optimize service and enhance overall processesKeep abreast of product knowledge and industry trends to provide informed and relevant advice to customersRequirementsFluency in Dutch (both written and spoken) is essential; knowledge of English is an advantagePrevious experience in customer service, sales, or administrative roles is preferredStrong communication skills with the ability to build rapport and trust with clientsDetail-oriented with excellent organizational abilities to handle multiple tasks efficientlyProficient with CRM systems and standard office software toolsA proactive and problem-solving mindset, with a focus on delivering exceptional customer serviceA team player who thrives in a collaborative work environmentWillingness to embrace the cultural richness of working and living in BulgariaBenefitsCompetitive SalaryMonthly Performance BonusMonthly Accommodation AllowanceFully Paid Relocation PackageFully Paid TrainingAnd Much More...