Dutch Speaking Technical Support for Proximus - Paid Relocation to Sofia

Join Mercier Consultancy MD as a Dutch Speaking Technical Support Representative with a paid relocation opportunity to Sofia, Bulgaria! This role is ideal for those passionate about technology and customer service. You will assist Dutch-speaking clients by addressing their technical concerns and providing effective solutions. Become a part of our dynamic team and help us enhance customer satisfaction through high-quality technical support.Key ResponsibilitiesDeliver professional technical support to Dutch-speaking customers through various channels, including phone, email, and chatIdentify, troubleshoot, and resolve technical issues related to products and servicesProvide clear and concise instructions to customers to guide them through technical processesAccurately log and document customer interactions in the CRM systemWork closely with other departments to escalate and resolve complex customer issuesStay up-to-date with product knowledge, features, and industry developments to enhance support effectivenessRequirementsFluency in Dutch (both written and spoken) is a must; English proficiency is an advantageStrong troubleshooting skills and a technical aptitudeExcellent communication abilities, particularly in simplifying technical jargon for customersExperience with customer support software is beneficialA team player with the ability to also work independently in a fast-paced environmentWillingness to relocate to Sofia, Bulgaria, to embrace a new professional journeyBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusFully Paid TrainingHealth InsuranceAnd Much More..