E-Commerce Operations Specialist

Full job descriptionAt Blue Marble, our mission is to create purposeful products that inspire a love of learning in children and empower parents to raise thoughtful, confident kids. If you envision working for an award-winning company with a mission you can believe in, a playful and energetic culture, a talented team of coworkers, and a bright future, look to Blue Marble!We seek an E-Commerce Operations Specialist to join our amazing Blue Marble E-Commerce team in beautiful Ashland, Oregon. The E-Commerce Operations Specialist will assist our E-Commerce Operations Team in managing inventory and operational tasks, including, but not limited to, inventory movement, cases with Amazon, and communication with the E-Commerce team and external partners.Primary ResponsibilitiesSeller Central:Create and track shipments.Troubleshoot carrier issues.Handle inventory reimbursement and removal orders.Monitor seller brand and account health.Conduct listing audits and investigate FBA issues.Enroll new products in Vine.Vendor Central:Create and track purchase orders.Manage vendor-initiated, ladder, and import orders.Handle PO invoicing and troubleshoot carrier issues.Dispute chargebacks, shortages, and price claims.Monitor vendor performance and coop cases.General:Oversee EDI processes.Ensure compliance with Amazon shipping protocols.Assist eCommerce team with Amazon cases and miscellaneous tasks.Manage shipments and operations across additional eCommerce platforms.Desired QualificationsAdvanced Excel skills.Expertise in Amazon Seller and Vendor Central.A bachelor's degree in a relevant field is preferred.Detail oriented, ability to identify and correct errors.Strong oral and written communication skills.Excellent problem-solving and analytical skills.Self-driven and results-oriented.Curious and collaborative.Note: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's needs.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Workplace ArrangementIn-person collaboration is a key aspect of Blue Marble's work culture. This role is designated as a hybrid role, with four days a week expected at corporate headquarters in Ashland, Oregon. This arrangement allows for a balance between in-person collaboration and remote work flexibility.Blue Marble is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.