Engineer - IT Operations & Infrastructure

About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsKey ResponsibilitiesConduct periodic and risk-based IT infrastructure audits (network, servers, endpoints) with a focus on ISO 27001 and ISO 20000 compliance.Develop and maintain audit programs, evidence collection routines, and compliance checklists; document findings, control gaps, and remediation plans.Track and ensure timely implementation of audit-mandated remediation actions; coordinate between IT teams and auditors for evidence and process walkthroughs.Analyze IT processes and system changes to ensure compliance in areas like access management, patching, backup, incident response, and disaster recovery.Design and enforce internal control frameworks for configurations, system integrity, and data security—leveraging automation where feasible.Support ISO 20000 and ISO 27001 certification readiness and third-party audit coordination.Monitor regulatory compliance, update policies and SOPs, and lead readiness for external audits or certifications.Prepare detailed reports for management summarizing audit results, risk exposures, and compliance initiatives.Provide training and guidance to IT teams on compliance standards and audit best practices.Oversee business continuity and incident response planning from a compliance perspective.Support vendor risk assessments and ensure third-party platforms meet security and compliance standards.Qualifications & SkillsBachelor’s/Master’s in IT, Computer Science, Information Security, or related fields; CISA, CISSP preferred.Minimum 6 years’ experience in IT audit, compliance, or risk management for large-scale IT environments.Strong knowledge of ISO 27001, ISO 20000, and other regulatory frameworks.Proficiency in ITSM, GRC, and audit management tools.Excellent analytical, documentation, and communication skills; ability to manage multiple audits across diverse platforms.Collaborative and independent working style with strong stakeholder management skills.