Production Analyst

Position OverviewJob Title: Production AnalystCorporate Title: NCTLocation: Pune, IndiaRole DescriptionProduction is responsible for the supply of IT services to the bank.Work includes: Resolving events and complex issues with an awareness of overlapping and different technology areasIdentifying where IT designs can be strengthened and provide value to the bankPartnering with product development to ensure that the business needs for each targeted segment are incorporated into product design and branding approachesProviding technical delivery governance on all related IT platforms and delivering technical expertise for support in outage co-ordinationEmbracing a Continuous Service Improvement approach to drive efficiencies and remove repetition to stream-line support activitiesWhat We’ll Offer YouAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy,Best in class leave policy.Gender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour Key ResponsibilitiesSupport activities for service operations, such as troubleshooting and solving incidents and problems / service deliveryActively contribute resolution of incidents and problems within the team & oversee the resolution of complex incidentsCollaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issuesContribute to monitoring, reporting and improvementEnsuring that metrics are monitored and improved where necessaryExperience with multiple technology stacks (Microservices, DB2/Oracle database, Kubernetes, Cloud based platforms, JAVA, SQL etc)Working knowledge of standard tools (Service-Now, Confluence, JIRA)ITIL & GCP qualified desirableEnglish language skills mandatory, German desirableYour Skills And Experience2-4 years of experience in Banking and IT industry.Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)How We’ll Support YouTraining and development to help you excel in your career.Coaching and support from experts in your team.A culture of continuous learning to aid progression.A range of flexible benefits that you can tailor to suit your needs.About Us And Our TeamsPlease visit our company website for further information:https://www.db.com/company/company.htmlWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.