Engineering Manager, Operator Tooling

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.About The TeamAt Stripe, the Operator Tooling team plays a critical role as the Guardians of the Financial Ecosystem. We build intricate solutions to streamline Stripe’s internal workflows, enabling over 8,000 human agents to make informed decisions about how different actors use our products—ensuring compliance with laws and Stripe’s policies.Our work tackles high-impact challenges, such as enabling the efficient decision making and action on preventing illegal transactions (e.g., fraud, drugs, weapons, and terrorism financing), and and other risks in the financial landscape—all with the goal of resolving issues quickly and correctly for our merchants and their clients. We operate across multiple products, with a tech stack that includes Ruby, React, GraphQL, and MongoDB, alongside essential tools like GitHub, Logscale, and Grafana.What you’ll doBeyond technical excellence, we prioritize continuous growth and collaboration: * Knowledge Sharing Sessions to expand your expertise Dedicated 1:1 mentorship to support your professional development Clear, measurable impact—your contributions will directly shape Stripe’s ability to maintain a secure and compliant platform.And now, we’re looking for a passionate manager to expand our remit even further and reshape how operations looks inside Stripe. Full ownership is the ultimate green flag for us, but here’s some high level expectations we have:What you will do * Recruit, coach, and develop a team of exceptional engineers. Lead the development of Stripe's operations tooling providing reliable, user-first surfaces that just feel natural Cultivating a culture of engineering excellence, innovation, and user empathy Drive your engineering team towards exceptional technical quality, reliability, scalability, and operational excellence. Provide hands-on technical leadership to your engineering team across multiple areas, including architecture, design, code reviews, quality assurance, and incident management.Who you areWe’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum Requirements8+ years of professional hands-on software development experience2+ years of experience leading software engineering teamsHands-on experience designing and building large scale distributed systemsA track record of managing and mentoring junior and senior engineersCustomer obsession, ability to articulate and represent customer experience in various forums to drive the right outcome that benefits our customers.A track record of attracting and hiring top talents, and growing teamsDemonstrated ability of defining & driving complex initiatives/projects across multiple teamsProven success with cross-discipline and cross-team collaborations.Preferred QualificationsExperience building and operating highly-scalable data-intensive services.Experience building and operating observability solutions, such designing/building telemetry collections, data transport and storage solutions and composable UI architectures.It’s not expected that you’ll have deep expertise in every dimension above, but you should be interested in learning any of the areas that are less familiar.In-office expectationsOffice-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.Pay and benefitsStripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.