English customer support- Lisbon

About The CompanyIt is an International outsourcing company, well known worldwide.Ready to embrace a new adventure ?We are looking for fluent Engliish speakers with a good English level, to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.What We Are Looking For In a CandidateSpeak proficiently (C1/C2) English and have a good English level (B2)Good communication and soft skillsWhat You Will Have To DoCustomer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers. Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness. Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds. Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience. Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.What You Will Be Offered Complete paid training Private health insurance after contract signatureFree Portuguese language classes Many other benefitsImportant InformationIt is mandatory that you have an EU passport or full working rights in Portugal.When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.Skills: good communication,sales support,good english level,english fluency,good english,outbound calls,inbound marketing,crm,crm management,soft skills,customer support,good communication skills,willingness to learn,customer service,communication,client relationship management,communication skills