Enterprise Account Manager - Sydney/Melbourne

About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. About the Role*This role will be based in Sydney or Melbourne*At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and more. You'll collaborate daily with various Riskified teams, including Product, Analytics, Data Science, and Development.What You'll Be DoingBe the primary point of contact for our most important merchants. Build, monitor, and communicate our KPIs to our clientsConduct in-depth analysis of our customers' most productive ways to utilize Riskified’s solution, including identifying and leading upsell opportunities.Provide strategic analysis and critical thinking as we plan long-term expansionWork with all other teams within the company to optimize customer experience across our portfolioAssist new customers as they join Riskified’s platform and begin using our servicesQualifications5+ years of experience in an enterprise client-facing role, with extensive international experienceSuperb writing and communication skillsStrong analytical skills, including the ability to identify salient data from multiple sourcesAbility to interpret and present complex data clearly and conciselyGreat interpersonal skills and a team playerProblem-solver, resourceful and independenteCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferredBachelor's degree - preferably in a highly quantitative field Native English level - MUSTIn The NewsReuters: General Atlantic-Backed Riskified is Valued at 4.3 BLN in NYSE DebutFoxBusiness: Fraud Protection Platform 'Riskified' Begins Trading on NYSEAnnouncing Riskified's $165M Funding RoundFortune Magazine: 25 Best Workplaces in New YorkCalcalist: Riskified is the Most Promising StartupInc Magazine: Best Workplaces Built In NYC: 100 Best WorkplacesTechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce SiteRiskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.