Enterprise Account Manager

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.Join us to do the best work of your career, solving meaningful problems with remarkable teams.Greenhouse is looking for an Enterprise Account Manager to join our team.Our Account Management organisation is in charge of driving positive business and commercial outcomes within our existing customer base. As an Enterprise Account Manager, you will be responsible for the retention and growth of your customers. You will play a lead role in the strategic direction of the partnership with our customers, driving growth in your account base through contract renewals and identification of upsell opportunities .You will not only ensure a premium experience for our customers by understanding their business objectives, but also partner with our Customer Success, Marketing, Product, Legal and Finance teams to streamline workflows and communication processes within Greenhouse.Who Will Love This JobA strategic hunter - you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenueA thoughtful mediator - you're consultative, receptive and authentic through tough situations and hard-to-close negotiationsA collaborative teammate - you love working with others and utilising strong partnerships to achieve the best outcome, whether internal or externalA hardworking problem solver - you're not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fixWhat You’ll DoEffectively manage a book of enterprise business totalling up to $5M in ARRBuild strategic account plans that map out expansion and other upsell opportunitiesMaintain an active pipeline of forecasted renewals and expansions to meet quota objectivesPartner with Customer Success Managers for shared management of your customer relationshipsPosition yourself as a strategic partner to key stakeholders and champions within named accountsContinued assessment of Greenhouse’s alignment with customer’s business objectives and goalsActively focus on expansion and growth through identifying, cultivating, and selling additional products within the Greenhouse SuiteDiagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriateBe an active participant in building and improving internal operational processesAdditional projects and responsibilities as business needs requireYou should have10+ years’ experience in sales, with a particular focus on account management or customer retention3+ years working with Enterprise customers in the tech/software spaceExceptional verbal, written, and presentation skillsExcellent time and process management skillsGreat organisational skills, with the ability to juggle multiple competing priorities at any given timeProven success identifying and developing executive relationshipsThe ability to craft narratives and prove customer value through comprehensive business reviews and strategic touch-pointsExperience handling complex commercial processes and negotiationsQuota carrying experience (e.g.,retention and growth targets ) with a strong record of meeting or exceeding revenue targetsA collaborative mindset with a strong ability to work cross-functionally on a shared objectiveYour own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letterApplicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment. Greenhouse is not in a position to support employment permit applications for candidates for this role. Greenhouse provides a variety of benefits to employees, including medical, dental, life and disability insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.Who We AreAt Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.–Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.