Enterprise Service Assurance Engineer

Role Overview:We are looking for a skilled Enterprise Service Assurance Engineer to monitor, analyze, and ensure the smooth functioning of enterprise IT services and networks. The ideal candidate will have hands-on experience with MPLS circuits, service monitoring tools, and incident management in a fast-paced enterprise environment.ResponsibilitiesMonitor enterprise IT services, networks, applications, and MPLS circuits to ensure high availability, reliability, and optimal performance.Perform troubleshooting for complex service incidents; detect, investigate, and resolve issues; conduct root cause analysis for recurring problems.Track, measure, and report on SLAs and KPIs, including latency, packet loss, and uptime of MPLS and other critical network services.Serve as a customer-facing point of contact for service incidents, updates, and escalations, ensuring clear and timely communication.Support change and configuration management; maintain accurate documentation of systems, network topologies, and dependencies.Analyze service performance, plan capacity, and recommend optimizations to prevent service degradation.Develop automation scripts and monitoring tools to streamline incident detection, alerting, and reporting processes.Collaborate with IT teams, vendors, MPLS providers, and customers to ensure seamless service delivery and issue resolution.Prepare detailed service health reports, communicate incident status to stakeholders, and participate in operational reviews.Implement process improvements to enhance service reliability, efficiency, and proactive monitoring.Stay updated on networking technologies, MPLS, cloud services, and enterprise IT trends to support evolving business needs.Required Qualifications & Skills:Bachelors degree in Computer Science, IT, or Telecommunications (required).15 years of experience in network/service monitoring or service assurance roles.Must hold a valid UAE driving license.Location: Abu Dhabi, UAE