EO Practice Office & Administration Manager

Collingwood / Southwick Park Medical Facility, Fareham, Hants, PO17 6EJ, Nelson Medical Faciliity, Queen Street, Portsmouth, Hants, PO1 3HHJob SummaryDo you have excellent communication and organisational skills? Are you a team worker with the ability to use your own initiative? If the answer is yes, then we are looking for two organised and hard working EO Practice Office and Administration Managers to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff.One will be working across Collingwood/Southwick Park Medical Facility, Hants and the other will be working at Nelson Medical Facility, Queen Street, Portsmouth.The vacant posts are both full time positions working 37 hours per week. Part-time candidates will be considered but due to service delivery requirements it must be on a job share basis as full-time hours need to be covered.If this sounds like the role for you then we would love to hear from you.Cyber & Specialist Operations CommandCyber & Specialist Operations Command (CSOC) generates and operates specialist capabilities, ready to fight across all domains to make the UK secure at home and strong abroad.Always on, we are across every UK operation, delivering the capabilities you don’t usually see - or those you can’t.From cyber warriors and medics to intelligence analysts, special forces, educators, and Defence attachés, our collective expertise delivers the warfighting edge Defence needs to deter threats and secure the nation today, and prepare for tomorrow. CSOC unites Defence’s cyber and specialist capabilities under a single, military command alongside the Royal Navy, British Army, and the Royal Air Force - acting as the UK’s fourth Military Command. For more information, please see here.Job DescriptionWorking as an Executive Officer (EO) across Portsmouth Combined Medical Practice. Portsmouth Combined Medical Practice is a large Primary Healthcare Practice, combining six sites, each delivering Primary Healthcare at; Nelson, Excellent, Sultan, Collingwood, Southwick Park and Thorney Island medical facilities. Nelson is the Permanent Duty Station (PDS) of the post. There is a requirement and expectation for the Practice Office and Administration Manager to deliver to and work across all 6 sites that form the Portsmouth Combined Medical Practice. The Post Holder will work directly to their Line Manager (LM) and Combined Practice Principal Medical Office/Clinical Lead providing dedicated administrative management and support to ensure the smooth running of Primary Healthcare (PHC) delivery.Working as an Executive Officer (EO) across Portsmouth Combined Medical Practice. Portsmouth Combined Medical Practice is a large Primary Healthcare Practice, combining six sites, each delivering Primary Healthcare at; Nelson, Excellent, Sultan, Collingwood, Southwick Park and Thorney Island medical facilities. Nelson is the Permanent Duty Station (PDS) of the post. There is a requirement and expectation for the Practice Office and Administration Manager to deliver to and work across all 6 sites that form the Portsmouth Combined Medical Practice. The Post Holder will work directly to their Line Manager (LM) and Combined Practice Principal Medical Office/Clinical Lead providing dedicated administrative management and support to ensure the smooth running of Primary Healthcare (PHC) delivery.Person specificationMain details of the role include but are not limited to:Manage and supervise all Practice Administrative staff delivering timely Ministry of Defence (MOD) Performance Appraisal ensuring specific, measurable, achievable, relevant, and time-bound (SMART) objectives are agreed in order to achieve service delivery and outputs.Deliver and assure appropriate Development Plans are in place in support of personal and professional development of all administrative staff to support changing practices and processes within the Practice and Department. Contribute to both training and development of facility services and staff.Orchestrate and Manage Practice staff Leave/absence calendar, authorising and supporting staffs’ absence within direct management chain, ensuring appropriate and safe levels of administrative services are delivered.Liaise with Principal Medical Officer (PMO) to monitor General Practitioner (GP) rotas to enable maximum use of available clinical time.In addition to staff within direct management chain, engage with Induction for all Practice staff in line with Defence Primary Healthcare (DPHC) and Department policy.As HM for Temporary staff fulfil requirement and process timesheets / invoices accurately.Please refer to the attached Terms of Reference for a full list of duties.BehavioursWe'll assess you against these behaviours during the selection process:LeadershipManaging a Quality ServiceWorking TogetherDeveloping Self and OthersChanging and ImprovingMaking Effective DecisionsAlongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA Civil Service pension with an employer contribution of 28.97%On site parkingSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.At application stage you will be assessed against the following:BehavioursLeadership Managing a Quality Service Working Together Developing Self and Others Changing and Improving Making Effective DecisionsCvPlease ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in the CV section of the application form.Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.In the event of a high volume of applications, an initial sift will be based on the lead behaviour which is X.At Interview You Will Be Assessed Against The FollowingLeadership Managing a Quality Service Working Together Developing Self and Others Changing and Improving Making Effective DecisionsPlease see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit. Are you applying for a job in Civil Service? - YouTubeWhere business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.There will be no reimbursement for any travel expenses for the interview.Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken.All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer). Non-Standard move applicants will be eligible for the full package, subject to eligibility.As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.This vacancy is part of the A Great Place to Work for Veterans initiative. Making the Civil Service a Great Place to Work for Veterans - GOV.UKThe Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcing@mod.gov.uk.The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.The Ministry of Defence adopts a zero tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.Feedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following GroupsUK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob ContactName : Laura ShawEmail : laura.shaw579@mod.gov.ukRecruitment teamEmail : DBSCivPers-SGDMSResourcing@mod.gov.ukFurther informationPlease see further information document for more details.