EUC Fulfillment Scheduler

Role DescriptionUtilization of Service Now dashboard to drive upcoming requests to conclusion.This includes: New hires, Break fix replacements, Loan devices Refresh, additional devices, and peripheralsThe schedular is responsible to ensure that the total number of appointments in each region is manageable by their EUC colleaguesWhite time must also be a key part of the above, to ensure if needed EUC have the capability to schedule any urgent requests from Cast Members and Customer ManagementCollaborate with all EUC teams (as above) to deploy assets promptly and within SLA / KPIExceptional communication skills, both verbal and written. The scheduler role has many interfaces, including the EUC TC’s, Imager, Logistics, Techs and Supervisors and ManagersOversight of the end-to-end business need. Stock availability, stock picking, imaging, logistics to scheduling appointment with Cast MemberExcellent tool management. Service Now updates must be complete and accurate to allow success of this service, therefore attention to detail is keyRole RequirementsMinimum of 3 years' experience of working with IT equipment and IT systemsMinimum of 3 years' experience with Windows and Office productsExperience with Asset Management & Ticket monitoring systems (Service Now)Proficient in MS Office Suite 365Strong customer service skills (in-person and written)Effective communication skills (in-person and written)Ability to work under minimal supervisionAbility to work and multitask in a fast-paced and deadline-driven environmentAbility to manage a high volume of requests efficientlyDetail Oriented – ensure admin activities are completed, follow direction and processesPreferred experience in procurement management and purchase order trackingKnowledge of warehouse inventory management processes is a plusMust be amenable to work on graveyard shifts and hybrid set-up in Mall of Asia Business Complex, Pasay