Senior Solutions Engineer (Night Shift)

Why N-ableAt N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.As a Principal Solutions Sales Engineer, your primary responsibility is to ensure our customers' technical health and success across all products. The Solutions Engineering team will be divided into three specialized areas: Platform, Data Protection, and Security. Each area will have dedicated Subject Matter Experts (SMEs) to support the team.What You'll DoPrimary Technical Contact and QuarterbackBuild a relationship with strategic accounts and leverage that relationship to ensure partner engagement. Improve the partner journey by reducing friction at all parts of the journey. Serve as a primary POC for partners to help them find information and solutions that make them a successful MSP. Act as a quarterback for technical escalations for our partners, involving stakeholders and use relationship and knowledge to de-escalate issues. Take ownership of the communication and follow through until completion. Customer Technical HealthFocus on maintaining and improving the technical health of customer accounts. Continually build your knowledge of product functionality, best practices, integrations, supported technologies, competition, and industry trends. Use this knowledge to confirm with the partner and internal stakeholders that their use of N-able products is healthy and suggest improvements wherever possible. Prevent hard churn and soft churn by enabling partners to effectively deploy and sell their customers on N-able product offerings. Product UtilizationOversee the effective use and deployment of our products, ensuring optimal setup and functionality. Work with partners during purchasing, deployment, and through the product lifecycle to ensure licenses are consumed and leveraged with MSP customers. Advise the customer on their technical operations, efficiency, and automation. Make suggestions to N-able partners using your expertise, best practices, and insights from other MSPs to help the partner achieve their larger goals. Technical EngagementDrive customer engagement from a technical perspective, providing expertise and support that helps the partner grow. Your role will involve working closely with SMEs to address specific technical challenges and opportunities, ultimately enhancing the overall customer experience and satisfaction. Maintain credibility as the technical expert across many areas such as Microsoft, Network administration, Security practices, and more so that when speaking with partners you help shape productive conversations. Promote N-able offerings such as Head Nerd Office hours and webinars, roadshows, Business Transformation, and Empower to boost engagement. Create documentation, videos, and other collateral to assist partners with deriving value from our products.What You'll Bring5+ years of experience as a post-sales Solutions Engineer, preferably within the cybersecurity domain or related technology fields.Proven ability to work across a broad range of technologies with responsibilities including technical presentations, proof of concept (PoC) development, solution design, hands-on implementation, and ongoing support.Purple PerksMedical and dental insuranceGenerous PTO and observed holidays2 Paid VoluNteer Days per yearEmployee Stock Purchase ProgramPension with company-contributionWeekly lunch allowance, Monthly grab & go onsite pantry allowanceMonthly internet allowanceDe Minimis - monthly allowanceFuN-raising opportunities as part of our giving programN-ablite Learning - custom learning experience as part of our investment in youThe Way We Work - our hybrid working model based on trust and flexibilityAbout N-ableAt N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.