Events & Client Services Executive - Sport

Transfers in Sport are proud to be leading the search for a proactive Customer Relations Executive on behalf of Sports Travel and Hospitality Group (STH).With a reputation for delivering outstanding hospitality and travel programmes at some of the world’s most prestigious sporting events, from the Olympic Games to Rugby and Cricket World Cups, this is a unique opportunity to join a business that brings unforgettable experiences to life.The Customer Relations Executive role is central to providing professional administrative, operational and research support to the Sales and Account Management departments.The ideal candidate will be proactive, confident in customer-facing interactions, and comfortable supporting marketing activity.You will be responsible for coordinating operations and processes that ensure the efficient fulfilment of travel hospitality packages, while managing relationships with corporate clients, high net worth individuals, third parties and rightsholders.This role is based in STH’s Richmond office three days per week.What you will be doing:• Act as the main point of contact for clients once a sale is made, managing inbox communications and response times to ensure timely, consistent and professional interactions.• Work with the Marketing team to build and maintain the client centre, managing inbound communications to ensure clients receive accurate and timely information.• Oversee client data from point of sale through to post-event; produce sales reports and lead post-event survey processes, generating insights that support future product development.• Support Account Managers across all STH UK events, working closely with internal teams to enhance collaboration, streamline planning and improve client satisfaction.• Manage project mailboxes and assist Sales, Travel and Account Management teams with administrative tasks to ensure smooth operations.• Coordinate guest invitations, confirmations, ticket distribution and catering arrangements to ensure efficient event delivery and a positive guest experience.• Distribute inbound leads, process dietary requirements, validate addresses and produce itineraries in collaboration with internal teams to ensure accurate fulfilment.• Represent Customer Relations when liaising with clients, suppliers, agents, venues and other stakeholders, building strong relationships that support the wider business.What we're looking for:• Experience managing client relationships within hospitality or events, with a strong track record of improving client satisfaction and retention.• Excellent verbal and written communication skills, with the ability to engage confidently with a wide range of clients and stakeholders.• A positive, resilient approach to challenging situations, with the ability to adapt effectively to meet client and business needs.• Demonstrates initiative, energy and confidence in customer-facing situations, contributing positively to marketing and client communication activity.• Strong organisational skills, with the ability to manage time effectively and prioritise tasks to maintain productivity.• A mindset geared toward continuous improvement, actively seeking opportunities to enhance processes.• The ability to anticipate challenges and take proactive steps to resolve them.• Consistently maintains high levels of professionalism, including confidentiality, integrity and reliability.