Executive Assistant for Real Estate Marketing Industry

As a Real State Media Admin Assistant, you’re not just managing projects — you’re ensuring every client feels prioritized, understood, and taken care of from the first call to final delivery. You’ll manage details with precision, act with urgency, and uphold our company’s high-touch, high-quality standards in everything you do.Responsibilities:Client Success and CommunicationRespond to all client communications rapidly and thoughtfully (texts within 5 minutes, emails within 30 minutes, phone calls answered live)Send proactive updates on deliverables, timelines, and revisionsHandle scheduling, confirmations, and day-before group chats with clients and creative specialistsTrack and follow up on all outstanding requests — nothing slips through the cracksUphold our service standard: under promise, over deliver, always offer a solutionProject and Media CoordinationManage the project dashboard daily to track QC, delivery status, and upcoming ordersAssign projects to the correct editors or photographers based on SOPsPrepare and conduct pre-shoot and post-shoot calls to align expectationsOrganize and send media via delivery SOP, ensuring every order is client-readyMaintain and update Tonomo, Asana, and internal trackers with project detailsYou’ll Thrive in This Role If You AreClient-obsessed: You treat every communication as a relationship-builder. You follow up, check in, and anticipate needs.Detail-oriented: You double-check the double-check. You find and fix issues before they become problems.Creative: You have a keen eye for creative detailsProcess-driven: You thrive in structured SOPs and checklists. You don't need to be reminded twice.Resilient and reliable: You can handle a demanding, high-speed schedule with consistency and composure.Clear communicator: You write well, speak clearly, and keep everyone in the loop.Accountable and proactive: You take ownership of your work and initiate solutions when problems arise.Bonus Skills (Not Required, But Preferred)Real estate media agency, or media production industry experienceFamiliarity with Tonomo, Asana, Google Workspace, DropboxExperience in customer-facing or client success roles