Executive Assistant Manager

Job DescriptionPRIMARY RESPONSIBILITIES: Co-ordinates and manages the day-to-day operations of the hotel under the direction of the General Manager and the guidelines of Dusit International. Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement. Takes a strategic overview and planning ahead to maximize revenue. Executes the hotel’s business plan and direction to maximize profitability. Leads and inspires all subordinates to achieve the hotel’s mission. Provides leadership by ensuring a high level of good will through guest/associates interaction. Supervises all operational activities of the hotel to ensure maximum guest satisfaction. Facilitates the efficient operation of the staff, communicates with the hotel division heads to assure proper maintenance of the property and distributes information and correspondence to guests. Ensures the communication between all sub-department is properly done using the right channel of delegation. Analyses activities of competitors and creates more opportunities for our hotel/s and identifies market needs both for hotel guests, serviced apartments, and local markets. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances. Creates an operating environment that assures consistent guest satisfaction. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. Recruits, interviews, hires, and trains designated department heads. Also responsible for planning, assigning, and directing work; appraising performance; rewarding and disciplining the hotel management staff. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. Encourages staff development and training. Provides and supports the most effective training to all staff regularly. Coaches and counsels all staff, especially the department heads to be able to lead their respective departments efficiently. Works closely with Human Resources Department in case of unrest situations caused by staff. Addressing complaints and resolving problems. Sets the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. Performs other duties as assigned by General ManagerREPORT LINES & COMMUNICATION The Executive Assistant Manager is directly responsible to the General Manager, he maintain a good working relation with all Directors of other departments. He maintains also relation with external contact: Travel Agency, Tour Operator, Supplier, Government Official, all companies related to the hotel activity. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.Others Continuous learning through own IDP. Any other duties as may be assigned by the superior.Accountabilities Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.Company’s Culture Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”CONFIDENTIALITY Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.JOB REQUIREMENT Minimum education of Bachelor degree in Hotel Management, Business Administration or relevant discipline. Minimum 7 – 10 years of Hotel Manager experience at a property of similar size and complexity. Should be well versed with overall Hotel operations, business planning, understanding of P&L statements, audit requirement and compliance matters. Skillful in project planning/ tasks and able to prioritize projects/ tasks Speaks fluent English and ability to communicate in other languages preferred. Ability to think strategically and meet challenging deadlines.