Executive-Back Office-Policy Administration

The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.Primarily responsible for processing transactions as per the SLAs outlined by the clientEnsure that all the transactions are processed as per defined and documented desktop proceduresEnsure that the assigned targets in accordance with SLA are metEnsure that the quality of the transactions is compliant with predefined parametersExpected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures