Executive, Operations

Job DescriptionThis prospective incumbent is reporting to Branch Manager, Maybank (Cambodia) Plc with a primary role and responsibility for the branch’s readiness including adhere to operational guidance, grooming & staff’s uniform, branch cleanliness, reporting checking and filing, and standard customer service. The jobholder is expected to work closely with Deputy Branch Manager is supporting all operational matters at branch. The main pillars are: Lead and manage Tellers team. Complaint resolution at branch. Branch readiness including service & grooming standard. Properly adhere to operation and compliance guideline per internal bank procedures.Job Responsibilities Monitor the banking operations of the branch and ensure that all activities run smoothly and within prescribed time and budgets. Conduct surprise checks on tellers to ensure that cash holding is not below or exceed the approved limit at any one time. Assist Deputy Branch Manager in preparing the daily, weekly and monthly mandatory reports, overheads, capital expenditure and staff requirements. Attend to customers’ enquiries and complaints and assist in answering or solving all matters at branch. Reporting to Deputy Branch Manager and seek support if required. Observe staff’s performance and area for improvement and make appropriate recommendations on their personal development. Check and review daily tasks to ensure all files have been validated and verified properly and on time. Encourage the team to do referral of potential customers to Business Unit through marketing and liaising with customers. Train, guide, and motivate Tellers in providing excellent customer service and ensure all staff embed Maybank Core Values in their discharging their duties. Provide leadership, direction, guidance and coaching to the team and develop and lift up leadership and management skills to ensure high level of performance culture, staff development and engagement. Make sure and encourage staff to go through all the operation manuals, AMLA, Credit policy issued and updated by the Bank to ensure that they are well aware of how to protect the Bank’s interest.Job Skills Communication Problem Solving LeadershipJob Requirements Bachelor’s degree in Business, Banking, Finance, Accounting, Economics, or an equivalent related field. At least 3 years relevant experiences preferably at branch with commercial banks Result orientated individual with at least past financial year track records in branch management and solid understanding of operation and complaint resolution. Sound working knowledge of operation procedures, compliance, and service concept with proven ability to establish credibility and maintain and develop good relationships including business with senior executives as well as high profile customers. Strong leadership skills with demonstrated ability to manage diverse groups of staff with flexibility, innovation and tactfulness. Self-motivated and driven with ability to drive and achieve targets to align with branch and MCP aspiration and possess excellent interpersonal, written and oral communication skills. Can speak Chinese or other languages is a plus.