Expert ServiceNow Engineer

What It's AboutWe are looking for a seasoned ServiceNow expert to lead the technical evolution and strategic direction of our ServiceNow platform. This hybrid role blends deep engineering expertise with product ownership and solution architecture, requiring a strong ability to engage with business stakeholders, translate strategic needs into scalable solutions, and drive prioritization across competing demands. You will be responsible for ensuring the platform delivers high-value outcomes across IT and business domains, including HR, Legal, Finance, and Operations.Key Responsibilities Manage stakeholder relationships to facilitate effective request intake, prioritization, and alignment of platform initiatives with strategic business objectives. Balance technical feasibility, business impact, and resource availability to drive decision-making. Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities. Architect and lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom applications. Define and enforce development standards, governance models, and platform best practices. Oversee internal and external development teams, ensuring high-quality, maintainable code and configurations. Facilitate ongoing engagement with business units to understand needs, gather requirements, and define value-driven use cases. Lead backlog management, sprint planning, and release coordination, ensuring transparency and alignment with business goals. Design scalable, secure, and integrated ServiceNow solutions that support cross-functional workflows and enterprise automation. Evaluate new ServiceNow capabilities and third-party integrations to enhance platform functionality. Ensure architectural consistency and alignment with enterprise IT strategy. What We Expect Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field. 10+ years of hands-on ServiceNow experience, including platform architecture, module implementation, and custom development. Proven track record in leading enterprise-scale ServiceNow programs and managing cross-functional stakeholder relationships. Strong understanding of ServiceNow architecture, APIs, and integration strategies. Experience in Agile product ownership and backlog management. Strong background in IT Service Management (ITSM) and familiarity with ITIL practices. Demonstrated experience leveraging AI capabilities within ServiceNow Preferred Skills ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/HRSD) Familiarity with cloud-native architecture, DevOps practices, and CI/CD pipelines. Strong communication, facilitation, and stakeholder management skills. Ability to influence without authority and drive consensus across diverse teams. What We Offer Dynamic, entrepreneurial, and international work environment. Culture that values diverse perspectives and innovative thinking. Long-term career growth in a global, client-focused organization. Supportive and open team culture. Exposure to the private markets industry and mentorship from top professionals. Competitive compensation, performance-based incentives, and long-term benefits. 20 vacation days annually and a one-month sabbatical every five years. Hybrid work setup for flexibility and balance. Education assistance, on-the-job training, and career development programs. Fun team events and volunteer opportunities to give back to the community. www.partnersgroup.comPlease be aware, fraudsters may pose as Partners Group recruiters. All g enuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com