Lead, Knowledge Management - Manila, Hybrid

Our TeamAt Vistaprint, our Content Management Team is exceptionally dedicated to building a seamless content ecosystem. We collaborate closely with support teams to ensure flawless content delivery and optimization across the Knowledge Base, Help Center & LMS. Our team strives to set world-class standards in content management.We’re looking for a highly organised, insightful project leader to support pivotal initiatives across content strategy and knowledge management within Salesforce.In this role, you’ll bring structure to complex projects and use data to guide smart, impactful content decisions. If you’re equal parts planner and strategist — and excited to shape how we connect with our specialists and customers — we want to hear from you!What You Will DoProject & Program ManagementOwn end-to-end management of content projects and initiatives — from scoping and kickoff through to content creation and post-mortem.Create and maintain timelines, task assignments, and deliverables in Jira/Confluence.Identify risks, blockers, and bottlenecks; provide updates to stakeholders.Lead cross-functional meetings to keep projects aligned and on track.Workflow & Process OptimizationDesign, document, and improve content workflows.Coordinate with writers, designers, training, product, and engineering teams to streamline handoffs, reviews, and publishing.Implement SLAs, templates, and content intake processes to boost efficiency.Systems & Tools ManagementSupport the administration and optimisation of Salesforce CMS, Jira ticket management, & Confluence documentation.Partner with subject-matter experts including engineering, product, operations and data teams to integrate and maintain content solutions and communications.Advanced experience with HTML, Salesforce, Contentful, Confluence, Jira, and Google Suite required.Governance & Quality ControlEnsure content meets brand, style, SEO, accessibility, and compliance standards.Maintain metadata, taxonomy, naming conventions, and version control.Support audits and cleanup initiatives for organized, efficient ecosystems.Content Lifecycle & Asset ManagementOversee content inventory to keep assets current, stored, and accessible.Lead archiving, refresh, and sunsetting as part of lifecycle management.Enable content reuse and re-purposing across channels and regions.Analytics, Reporting & OptimizationDevelop dashboards and reports on important metrics: production volume, publishing velocity, turnaround, engagement, and content health.Analyze workflows and performance to uncover customer/specialists trends and content opportunities.Collaborate with analytics/marketing/product teams to measure return on investment and drive improvements.Content Strategy Execution SupportTranslate strategic content goals into executable plans and workflows.Help prioritize initiatives by strategic value and business needs.Provide insights on content types and formats to guide focus and improvements.Your QualificationAt VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.5+ years in knowledge/content management.2+ years in project management or content strategy.Demonstrated skill in being responsible for various projects involving cross-functional collaborators.Comfortable using data to guide decisions.Excellent written and verbal communication skills.Advanced knowledge and skills with Salesforce management and optimization Familiarity with Confluence and JIRA.Experience with generative AI/LLM support. Experience with content audits, HTML writing, or information architecture.Why You'll Love Working HereThere is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.About UsVistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.Commitment to Diversity, Equity, & InclusionVistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.Equal Opportunity EmployerVistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.