F&B Reservations Agent

Mandarin Oriental Jumeira, Dubai is looking for a F&B Reservations Agent to join our Food and Beverage Administration team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.As F&B Reservations Agent, Food and Beverage Administration, you will be responsible for the following duties:Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call QualityProactively handle customer queries and escalations through telephone and emailContribute to revenue objectives through maximising booking conversionsWhere appropriate upsell and promote all restaurants to guestsEnsure group and event booking requests are completed and handed to team in agreed time scales.Keep up to date with information and training required to complete role effectivelyFlexibility to work to demands of the business including rotational shiftsMaintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data baseActively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policyAny other duties as may reasonably be requested by the managementAs F&B Reservations Agent, Food and Beverage Administration, we expect from you:1-2 years’ experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)Communicate effectively with various customer profiles to deliver their expectations (essential)Demonstrate good knowledge of Microsoft Office (essential)Fluent in English – spoken and written (essential)Team playerDemonstrates good knowledge of a table management/reservation system.Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)Experience in F&B industryOur Commitment To YouLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.A competitive salary and benefits packagesWe’re Fans. Are you?