Reservation Agent

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job DescriptionResponding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mailProviding engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel.

(LQA audit)Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segmentsAccurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager) Reviewing and update reservations interfacing between the CRS and PMSEnsuring reservation confirmations are issued promptly and accuratelyMonitoring and reviewing Waitlisted Reservations to help maximize Room RevenuesTo monitor and track special promotions and communicate information to various operational departmentsTo ensure all reports and confirmation letters are filed on a daily basisTo support other employees of the department in the daily activities of the department;To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;Understand and adhere to all departmental guidelines and policies;To report any technical problems and necessary needs in the work process immediately to the direct manager;Prepare and submit all reports directly to the manager during the period of duty;QualificationsYour experience and skills include:

Guest focused personality is essentialMust posses Professional telephone étiquette and have an excellent command of the English, Azerbaijani, Russian languagesExperience In The Relevant Position (preferred)Additional Informationexperience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesFluency in English, additional languages are a plus