Helpdesk Specialist

Founded in 2000, FAM Brands designs, manufactures, and sells men’s and women’s sportswear and active wear apparel to major retailers, big box stores, and specialty boutiques across the country and throughout the world. Our portfolio of proprietary brands features Marika, Wildfox, Three Dots, and Balance Collection, while a partial list of licensing partners includes Orvis, Jessica Simpson, Eddie Bauer, and Woolrich. With the capacity to produce over 75 million units per year, our mission continues to be making top-quality apparel accessible to everyone at an impressive value and an irresistible price. That's the FAM Brands difference. About the Role:

We’re looking for an experienced and proactive Helpdesk Specialist to deliver exceptional technical support across our growing organization. You’ll be the go-to resource for troubleshooting, onboarding new hires, and keeping our internal tech environment efficient and reliable. This role requires a high degree of professionalism, technical expertise, and a service-oriented mindset to support both in-office and remote employees. Key Responsibilities:

Own the end-to-end IT onboarding experience for new hires, including workstation setup (laptops, monitors, accessories), account provisioning, and system accessProvide Tier 1 and Tier 2 support for hardware, software, printers, network, and conferencing tools across Windows and Mac environmentsManage user access, permissions, and group policies across systems such as Microsoft 365, Workday, and ZoomSupport mobile device management (MDM) and security best practices for a hybrid workforceMaintain accurate IT asset inventory and ensure all devices are compliant and tracked appropriatelyDocument standard operating procedures, FAQs, and training materials to empower employeesEscalate critical issues and serve as a liaison to vendors and higher-level IT support as neededContribute to office technology planning—including our upcoming HQ relocation to Beverly Hills—ensuring minimal downtime during transitionsSupport AV/conference room technology and proactively maintain shared IT infrastructureProvide guidance to junior IT support staff and contribute to ongoing process improvementsWhat You Bring:

5–8 years of experience in a corporate helpdesk or IT support roleStrong knowledge of Windows 10/11 and macOS, Microsoft 365, networking basics, and modern collaboration toolsDemonstrated experience leading IT onboarding processes, preferably for 50+ hires annuallyFamiliarity with IT ticketing systems (e. g. , Freshservice, Zendesk, Jira Service Desk)Excellent customer service and communication skills, with the ability to explain technical solutions in plain languageHighly organized and responsive; able to juggle competing priorities with a calm, solutions-first attitudeRelevant certifications (CompTIA A+, Microsoft, or similar) preferredExperience in the apparel or consumer goods industry a plusCOMPENSATIONAt FAM Brands, we are committed to fair and transparent compensation.

Salary ranges for positions are based on job level, location, and market data. We offer competitive benefits and are dedicated to equal pay for equal work. Specific salary offers depend on each candidate’s qualifications and experience. FAM Brands also offers all employees participation in our annual bonus program (Non-Sales) or commission program (Sales). Compensation Range: $30 USD - $37. 50 USDCommitment to Equal Employment Opportunities & DiversityFAM Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FAM Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. California Consumer Privacy Act (CCPA) Notice for Job ApplicantsFAM LLC values your privacy.

This notice outlines our practices regarding the personal information of job applicants in compliance with the CCPA. What We Collect: We collect information you provide in your job application, including contact details, educational and employment history. Purpose: We use this information to evaluate your application and manage the hiring process. Disclosure: Your personal information may be shared with service providers assisting with recruitment and as required by law. Your Rights: Under the CCPA, you have the right to access and request deletion of your personal information and to not face discrimination for exercising these rights.

For questions or to exercise your rights, contact recruiting@fambrands. com. By applying, you acknowledge you understand our privacy practices.