Customer Support Agent

Why Join DotProperty & FazWaz?DotProperty and FazWaz are Southeast Asia’s leading PropTech platforms, transforming how real estate is discovered, marketed, and sold. Our ecosystem spans multiple markets including Thailand, Cambodia, Indonesia, Vietnam and the Philippines, combining a powerful classified portal network with a high-performance brokerage and tech-driven tools for buyers, sellers, developers, and agents. With over 2 million monthly users, access to more than 100M monthly visitors via the Lifull Connect network, and over $1 billion in annual property transactions, we’re building the region’s most intelligent real estate marketing and transaction platform. Position Overview:

The Customer Support Agent plays a key role in facilitating client inquiries, managing leads, and providing high-quality support to potential and existing clients. The role ensures smooth communication and transitions between client interactions and internal teams while promoting an exceptional customer experience. Key Responsibilities: Client Interaction and CommunicationAct as the first point of contact for client inquiries through non-website channels (e. g. , phone and email). Provide timely and accurate responses to ensure client concerns are resolved efficiently. Uphold excellent communication standards and foster positive client relationships.

Lead ManagementQualify leads and ensure they are handed over effectively to the appropriate teams for follow-up. Monitor and track lead progress, ensuring alignment with operational KPIs. Client Re-EngagementProactively reach out to existing and previous clients to maintain engagement and identify opportunities for renewed interest or sales potential. Customer Support ExcellenceMaintain a thorough understanding of the company’s services and solutions to provide accurate information to clients. Identify, troubleshoot, and escalate complex inquiries to the relevant teams when required. Collaboration and ReportingWork closely with internal teams such as Compliance and Listings to ensure operational effectiveness and consistent service delivery.

Document and maintain comprehensive records of all client interactions, inquiries, resolutions, and feedback. Provide regular updates and reports on lead handling, client engagement efforts, and customer satisfaction metrics. Key Qualifications: Must-Have Skills & ExperienceStrong communication and interpersonal skills. High levels of organization and attention to detail. Proficiency in CRM systems and lead management tools. Ability to work autonomously and collaboratively in a fast-paced, remote environment. Previous experience in customer support or a client-facing role, preferably in real estate or a related industry. Familiarity with sales processes or lead management practices. Strong problem-solving skills and a customer-focused approach. Working RelationshipsInternal:

Collaborates with the Compliance team, Listings team, and other relevant departments. External: Engages directly with clients, prospective customers, and external stakeholders as required. Why You’ll Love Working With Us🚀 Be part of a PropTech company transforming real estate across Southeast Asia📞 Play a key role in turning client conversations into real opportunities🌱 Grow your career across support, sales, and tech-enabled customer journeys🌍 Collaborate with a dynamic, international team in a fast-paced environment