Field Operations Manager - Eastern Region

Location: Montreal, QC, CanadaJob ID: 84930 We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.Join us as aField Operations Manager - Eastern RegionYour Main ResponsibilitiesThe Field Operations Manager - Eastern Region is responsible for managing existing installation operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. He/She has responsibility for managing, coaching and training field employees as well as health and safety requirements.People ManagementProvide leadership and direction for the operational functions in alignment with local strategies and Corporate and District/Branch objectivesManage direct reports through providing mentorship, guidance and constructive feedback to promote employee developmentEnsure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employeesInterface with IUEC Representation to foster positive labor relationsSafety and SupervisionImplement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervisionEnsure exceptional quality standards, training and performance of field personnelManage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee developmentMake sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirementsCoach hourly field employees Company’s methods of quality, productivity and safetyMonitor the work of all hourly field employees from both a quantitative and qualitative point of viewReview of time tickets for accuracy and maintain vacation schedulesPersuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivityFinancial ManagementManage/support all service work in area of responsibility within framework of financial budgetEnsure appropriate controls are in place for labour and material spendProcess and Quality ManagementMonitor job completion check points and implement required corrective action in order to drive service delivery performance to BDP modelEnsure maintenance work meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customerManage ongoing program of field audit to assurance conformance of performance standards of quality, completeness and safety.Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum levelProvide technical support to Sales and Field employeesEnsure ISO complianceCustomer Service and External RelationsLiaise with property management representatives/building ownersEnsure compliance with government regulatory requirementsInterpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimizedEnsure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communicationsDemonstrate to customers that they are receiving fair value for their expendituresCommunicate with and influence business agents, inspectors, etc., in resolving disputesMonitor service calls in assigned portfolio to eliminate repetitive callsMaintain and manage pro-active relationships with Union business agentWhat You BringPost Secondary – preferably in Business or Engineering5-8 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-5 of those years is a senior supervisory or management position Critical SkillsProficient in MS OfficeCoaching and Mentoring: ability to motivate and guide team membersCommunication: Communicate clearly and articulatelyCustomer Service: Demonstrate costumer focus through improving performanceLeadership: Possess solid leadership skillsPeople Management: Ability to select, train, supervise and evaluate staffPersuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibilityPresentation: Ability to present materials clearlyProblem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlementsTeamwork: Ability to interact with all levels and be an integral part of the operationDemonstrate the ability to embrace new concepts and change as well as seek new ways of doing thingsWhat’s in it for you?Competitive Salary (commensurate with experience)Competitive Bonus Incentive Program or Commission PlanWide range of professional and leadership development opportunitiesCompetitive Extended Health, Dental & Vision PlansGenerous Paid Time Off PlansTuition Reimbursement ProgramCompetitive Group RRSP with Company Match