Field Service Engineer

Grade: 11Location: Covering the North West of Scotland but reporting in to our Stirling DepotContract: Full-time, permanentWe are looking for a Field Service Engineer to be based from our Stirling Depot covering the North West of Scotland.The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.What you will be doing:Service and repair Volvo construction equipment or miscellaneous equipmentIdentify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customerCarrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutionsWork in line with quotations and time guides, highlighting to management where additional work may be requiredEnsure software updates are installed as new versions are releasedComplete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertakenOrder parts for your work as necessary and to return parts in a clean condition and at the time of job completionAble to work overtime as and when required and to honour reasonable call out requestsAttend any relevant product or systems training coursesRequirementsWhat you'll bring:A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electricsAdvanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATSAbility to communicate efficiently with colleagues, management and customersWork with a cost conscious mindset to ensure maximum profitabilityAbility to problem solve and high level of diagnostic skillsConfident using computer systems and outlookHigh levels or attention to detailConscientious in all aspects of the jobHighly responsible, reliable, honest and trustworthyAbility to understand technical literature/systemsDesirable:Experience of Welding and FabricationBenefitsWhat's in it for you?Alongside a competitive salary we off you a host of fantastic benefits!Taking Care of YouHealth Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgradeFree Physio Access - Speak to a physio by phone or video24/7 GP Service - Private GP access anytimeThat's not all - We also offer a whole host of additional Health & Wellbeing Support and benefitsLife Outside of WorkEnhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recoverFamily Leave - Enhanced maternity, paternity and adoption leaveIVF Support - Paid time off for treatment and appointmentsRetirement Support - Enjoy bonuses and phasedown days when its time to retireFinancial ExtrasPension - We match your contributions up to 5%Car Leasing - Salary sacrifice schemes through Tusker or OctopusCycle to Work - Save on a new bike and accessoriesDiscounts Platform - Save on groceries, holidays, shopping and moreFeeling Part of the TeamYou'll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.