Field Services Engineer

MGI Tech Co., Ltd. (MGI), a member of global genomics leader BGI Group, is committed to building core tools and technology to lead life science through intelligent innovation. Based on its proprietary technology, MGI focuses on R&D, production and sales of sequencing instruments, reagents, and related products to support life science research, agriculture, precision medicine and healthcare. MGI is a leading producer of clinical high-throughput gene sequencers, and its multi-omics platforms include genetic sequencing, mass spectrometry, medical imaging, and laboratory automation.Founded in 2016, MGI has more than 1000 employees, nearly half of whom are R&D personnel. MGI operates in 39 countries and regions and has established multiple research and production bases around the world. Providing real-time, comprehensive, life-long solutions, its vision is to enable effective and affordable healthcare solutions for all.Job SummaryWe are seeking a skilled and customer-oriented Field Service Engineer to provide both onsite and remote service and support for our customers. In this role, you will troubleshoot and maintain Next-Generation Sequencing (NGS) instruments, ensuring optimal system performance. You will also collaborate with various teams to enhance service quality and customer experience.Responsibilities:Conducting installations, upgrades, routine maintenance, diagnostics and repair of laboratory equipment;Communication with customers;Consulting company employees on equipment;Performing administrative tasks within the specified timeframes and informing the manager about any difficulties that arise; strict adherence to quality regulations;Accounting for used spare parts;Filling out and submitting service reports, ensuring data accuracy, working in the CRM system;Interacting with customer service specialists to ensure the best quality of support;Compliance with the company's rules in the field of discipline and communication ethics.Qualifications:Bachelor's degree in engineering or another technical discipline;3 years of experience in the repair, maintenance, and diagnostics of medical equipment, preferably laboratory equipment.;Ability to find solutions to complex technical problems of customers;Ability to prioritise and manage assigned service tasks within a limited time;Skills in working and interacting in a cross-functional team;The balance between technical expertise and communication skills with customers.Good English skills, both verbal and written;Ready for travelling 80%.What we offer:Fully remote work, providing the flexibility needed in today’s world.A dynamic and mission-driven work environment.A collaborative environment that encourages creativity and innovation.Supportive colleagues are committed to your professional growth.Comprehensive benefits package.Please make sure you upload a CV in English, as well as a portfolio in your application (if applicable)We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://en.mgi-tech.com/about/privacy/