Financial Crime Operations Team Lead

Role Title: Financial Crime Operations Team Lead (CDD)Reports to: Head of Financial Crime Operations Location: SofiaJob Type: Full Time Permanent About EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities. As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence. Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential. The team you’ll be joining Every day, our team tackles some of the most complex and evolving threats related to money laundering, fraud, terrorist financing and sanctions. We operate at speed and scale, monitoring transactions, investigating suspicious patterns and safeguarding our customers, EML and the global financial system. This isn’t your average operations team. We are global in scope with specialists in data analytics, investigations, fraud and anti-money laundering. We collaborate with law enforcement, distributors and internal business units to ensure every risk is assessed and our customers are protected. Operating across multiple jurisdictions, the department works closely with Compliance, Technology, Customers and Commercial teams to own and manage financial crime risk in the first line of defence (1LOD). The RoleThis role is an exciting opportunity to join a fast-paced and dynamic 1LOD financial crime team. You will lead a team to onboard corporate clients, based in various jurisdictions, ensuring the team adhere to EML’s procedures. The successful candidate will combine strong team management skills with expertise in AML/CTF requirements and client onboarding processes, driving operational efficiency whilst maintaining high compliance standards. What you’ll doLead a team of analysts conducting corporate Customer Due Diligence (CDD) ensuring quality, accuracy and timely completion of onboarding and review tasks. Manage team workload, allocated cases effectively and monitor performance metrics. Conduct regular quality assurance checks and provide coaching to maintain a high standard of work. Review escalations from the team related to client satisfaction, complex file reviews, risk mitigation and alert discounting. Speak with clients on escalated cases to ensure EML’s requirements are understood whilst maintaining excellent client relations. Collaborate with the Compliance team to update and refine CDD procedures in in line with evolving regulations and risk appetite. Report on team performance to management and relevant compliance stakeholders.Assist in regulatory audits and inspections when required.What you’ll bringExperience conducting CDD of global corporate clients with a technical understanding of corporate ownership structures and business types. Prior experience leading a or supervising a team in a corporate client onboarding function. Hands on operational experience with capability of enhancing the analyst and client experience around CDD. Strong stakeholder management sills, with the ability to influence and communicate effectively across the business. Familiar with financial crime tools and platforms such as Lexis Nexis, World Check and Comply Advantage. Ability to think independently and suggest risk mitigation with the confidence to decline client applications when necessary. Excellent attention to detail, organisation skills and the ability to manage multiple priorities in a fast-paced environment. Owns process improvements and can execute enhancements to the current ways of working. An enthusiastic self-starter who is proactive, collaborative and open to change. What you will be offeredAdd benefits depending on location using the Advert benefit list Company Culture and Values Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential. Company Structure EML is an ASX listed company head quartered in Brisbane, Australia, with approximately 480 employees throughout Australia, Europe, the UK, and America. EEO Statement Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.