Finnish Speaking CS Roles In Sofia Bulgaria - Paid Relocation and extra perks

Join Mercier Consultancy as a Finnish Speaking Customer Service Representative in Sofia, Bulgaria! We are thrilled to offer paid relocation and a range of exciting perks to qualified candidates looking to elevate their careers while enjoying a vibrant new culture.In this role, you will be the go-to person for our Finnish-speaking customers, assisting them with inquiries, resolving their issues, and providing key information about our services. This position is perfect for those who are passionate about helping others and want to broaden their horizons in a beautiful city like Sofia.ResponsibilitiesDeliver exceptional customer service in Finnish through multiple channels including phone, email, and chatProactively resolve customer inquiries and concerns related to our servicesMaintain detailed records of customer interactions in our CRM systemWork closely with cross-functional teams to ensure efficient customer issue resolutionGather and analyze customer feedback to drive service improvement initiativesStay informed on product updates and changes to enhance customer engagementParticipate in ongoing training programs to refine customer service skillsRequirementsFluency in Finnish and English with strong verbal and written communication skillsDemonstrated customer service experience with strong problem-solving skillsPrior experience in a customer service role is advantageous, particularly in related fieldsAbility to work effectively in a fast-paced, customer-centric environmentDetail-oriented with excellent organizational capabilitiesEnthusiastic about providing outstanding customer experiencesFamiliarity with customer support software and CRM tools is preferredBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Private Health InsuranceSupport In Finding Accommodation After HotelFully Paid TrainingAnd More...