Flemish VIP Account Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.We are looking for a Flemish VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.Requirements:Proficiency in English, French and Flemish both written and spoken;Proactive person with good support / sales skills;Strong communication and negotiation skills;Attention to details;Previous experience will be considered as an advantage.Duties and Responsibilities:Being able to search and find for solutions of customers’ issuesAble to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needsMonitor customers’ performance & behaviour in order to evaluate bonus creditingEnsure that products’ compliance is being followed according to relevant regulationsPrevious experience as a Sales agent will be considered as an advantageHours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)We offer excellent benefits:Monthly food vouchers (200 BGN);Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;Starting from 20 paid leave days;6 additional days of sick leaves without document required;Birthday gift cards;Sports card (Multisport);Wedding and newborn gifts;Breakfast, Friday lunches, fruits, and snacks in the office;Team-building events and activities;Career growth opportunities;Sunny, spacious office.Ready to shine? Let’s make it real.