Floor Manager

Key Responsibilities Showroom Operations Management Supervise daily operations on the showroom floor, ensuring high standards of cleanliness, presentation, and security. Monitor inventory display and ensure products are showcased attractively. Implement standard operating procedures (SOP's) for sales, billing, and customer service. Sales Target Achievement Assist the sales team in achieving individual and collective sales targets. Monitor sales performance, provide coaching, and suggest improvements. Up-sell and cross-sell products while maintaining customer satisfaction. Customer Experience Management Ensure customers receive prompt and personalized attention. Handle escalated customer queries, complaints, and feedback professionally. Maintain strong relationships with key customers and VIP clients. Team Management Training Supervise, mentor, and motivate floor staff, sales executives, and greeters. Conduct regular training on product knowledge, sales techniques, and customer service. Create duty rosters and manage staff attendance. Reporting Coordination Maintain daily reports on sales, inventory, and customer interactions. Coordinate with the back office, inventory, and marketing teams for smooth operations. Ensure compliance with safety, security, and regulatory guidelines. BRING YOUR UPDATED CV AND TWO PASSPORT SIZE PHOTOCOPIESThis job is provided by Shine.com