(fluent German & English) Customer Support Consultant (Pakistan, remotely)

Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛What You Will Do:Providing exceptional customer support via calls, emails, and chatsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationMaintain working knowledge of our client's products and servicesWhat you need to succeed in this role: Excellent German and English communication skills (at least C1 for both written and spoken)Experience in customer support Ability to work collaboratively in a teamIndependent and proactive approach to workPersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience with CRM systems Experience in technical supportBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.