Island Concierge

About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Your own private paradise on a lush coral island.

On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold. The Primary Responsibilities Of The Role IncludeLive and promote the Four Seasons philosophy of service excellence.

Ensure the company policies and procedures are followed at all times. Promote positive work environment. Perform duties within 9-12 hours per day and split shifts may occur Must be willing to perform any additional tasks /duties as assigned by Four Seasons upper management Participate and lead daily briefings and monthly departmental meetings. Attend all compulsory trainings and meetings. Cross training will occur in other departments to help build knowledge and better the guest experience- Will and can include Concierge F+B Kitchen Spa Housekeeping Recreation Residences Maintain complete knowledge of :

Hotel features/services, hours of operations Hotel room types, numbers/names, layout, amenities and locations Hotel room rates, special packages and promotions Daily expected arrivals/departures Scheduled daily guest activities, Local events, attraction, holiday schedules Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Obtain assigned villa Hosts key and ensure its security – adhering to the correct procedure Adhere to Four seasons grooming standard at all time. Accommodate all guest requests expediently and courteously. Follow up with designated resort personnel to ensure completion of request.

Relay accurate directions to guests’ desired destination within local area and distribute maps with highlighted routes. Coordinate guest requests with concierge according to departmental standards, to include minimum of: 1- Airlines réservations, changes, confirmations & cancellations. 2-Transportation from resort to airport and return3- Limousine reservations4- Car rentals5- Babysitting services6- Business center services/fax or telex services/mailing and delivery services. 7-Restaurant reservations, activities8- Dry cleaning, laundry, alterations, repairs9-Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities.

10-Flower requests/purchase11-Salon appointments12-Shopping services13-Sightseeing tours14-Medical servicesCommunicate all guest comments (complaints, preferences, suggestions about facilities offered, needs, etc. ) or special occasions (birthday, anniversary, honeymoon, etc. ) to relevant people and keep own team updated Liaise closely with the concierge to coordinate arrivals and departures. Establish an effective guest relation to ensure repeat business. Duties WILL include for each new arrival prior, during and after the guest stay : - Check System to gain guest detailsOrder flowers and arrange Welcome drink for arrivalCheck all electrical equipment is in working condition.

Note any repairs needed and follow up throughEnsure the suite is prepared according to personal preferences of the guest, note any VIP’s, Special Attention guests & rectify any deficiencies. Check the suite thoroughly for cleanliness and inspect as per Housekeeping StandardsComplete Arrival checklist, Mini Bar check lists, kitchen inventoryEnsure all amenities and magazines in the villa are up to date, adequate and properly placed. Perform all tasks as detailed in the standard training manual.

Be a personal concierge – offering activities / excursions in and out of the resort – link with concierge for all bookings and accompany guest if they preferWhen seating guests at outlets – check with manager – if outlet – busy - MUST serve your guess following F+B standardsDaily inspect housekeeping service and set up pool deckPrepare breakfast in villa to include the cooking of eggs, bacon, sausage, etc. Ensure timely delivery of fruits and other amenities to the suite. g what. SheilaCreate daily mini Wow’s for the guests (i. e.

cocktails pool side, whole coconuts on the beach, flower décor on outdoor shower, special customized amenities, etc. ). After departure, complete all check lists, complete SMYKM guest preference log and ensure kitchen clean and tidy and home is closed down for the housekeeping team to move in.