Fraud & Transaction Monitoring Manager

Summary / ObjectiveThe Fraud & Transaction Monitoring Manager is responsible for proactively monitoring transaction activity to identify, assess, and mitigate fraud and risk exposures.; To cooperate with internal and external holders for cases Investigation. And to conduct any relevant dive-deep Analysis or risk assessments. Reporting to Group Regional Head of Fraud Risk and Transactions Monitoring, the FRTM Executive Will be handling internal/External queries related to transactions processing, and handling queries related to transactions “internal/external” processing.Key ResponsibilitiesMonitor Merchants’ Transactions to detect outlier behavior or unusual Patterns and take necessary action to protect PayTabs and Merchants.Conduct Daily Review of suspicious patterns and communicating with the Merchant for further action.Review all alerts/communication from external/internal sources, including processing partners and ensure that appropriate actions are taken to mitigate fraud/risk or transaction processing.Record the suspicious patterns and the actions taken in the relevant transactions, investigations or Risk Analysis RegistersEmploy on-the-go Velocity controls needed to limit exposure to Fraud attemptsInvestigate Merchants’ Fulfillment documents to ensure that the Merchants have valid proof of delivery of the offered servicesContribute to the creation of fraud rules or risk & processing parameters within the system by providing analytical data to support decisions.Publishing weekly/Monthly Fraud and CB performance reports.Publishing transaction/processing or any kind of risk-related reports based on internal or external requests.Handling transaction-related queries both internal or external and taking further suitable actions.Handling MID Closure RequestsResponsible to re-present card fraud data/information with external processing partners based on the information shared/received from the merchant end.Provide support to the Operational and Business units of the organization on fraud/risk related matters and queries.Working with the IT/Tech Team for Transaction/Merchant or processing related fixes, development, and related system enhancement.Required CompetenciesPrevious experience with credit cards fraud, chargebacks, scheme compliance and/or underwriting merchantsStrong analytical skills - must be able to interpret complex data, draw meaningful conclusions and make holistic business recommendations.Ability to approach problems in a quantitative and qualitative manner.Ready to work for extended schedules and deliver results on tight deadlines.Preferred Education and ExperienceBachelor’s degree in risk, Finance, IT, or related discipline.Professional experience in a multicultural and/or international business environment.Exposure to PSP or banking fraud environments preferred.High proficiency level with Microsoft OfficeEnglish fluency required; Arabic is a plus.Adaptability to a fast-paced and multi-market environment.