French Speaking Commercial Teammate

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About The Team And The RoleThe Commercial teammate will support the Merchant Service Operations (MSO) and is dedicated to partnering with our French customers to remove barriers and build loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability.In this role you will work with our top sellers providing a one-stop shop and be an expert in areas like buyer/seller protection, policy, billing/credits, and account development. You will do this through inbound/outbound phone interactions and email.What You Will AccomplishYou will be viewed as a subject matter expert by your peers, with full proficiency in one or more of areas such as selling limits, buy, sell, eMBG, growth.Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the correct resolution, and act with empowerment when appropriate. Use judgement in coaching our members regarding marketplace policies to ensure an optimal outcome.Express a genuine interest in helping the customer improve their eBay business and provide exceptional customer service.Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the eBay platform.Accurately use our systems to get the right solutions and keep track of the customer details.Understand customer priorities and identify key improvement areas while anticipating the needs of our customers and always act with the customer in mind, providing empathy at all times. Be a customer advocate, waking up thinking about how you are going to satisfy our customer every day.What You Will BringA disciplined self-starter who is driven, motivated, and proactive with a flexible, problem-solving mindset.Excellent at managing your time, conscientious in your approach to work, and able to work both independently and as part of a team.Experienced in dealing with passionate customers and comfortable finding solutions in a dynamic environment.Strong communication and commercial skills, with the ability to engage confidently with top sellers and peers to resolve challenges collaboratively.Experienced with eBay, comfortable handling any customer issue, and personally familiar with buying and selling on the platform.Fluent in written and verbal English and French, and must be based in the Republic of Ireland.EBay Benefitshttps://www.ebaybenefits.com/irl/Salary €40,0406% on-target Yearly Bonus Plan10% Language Differential25 days annual leaveEducational AssistanceHealthcare Plan & Life AssurancePension PlanDiscounted CanteenFree on-site Gym Sabbatical every 5 years…. plus lots more!!If this sounds like the job for you, then apply now!#indeedEMEAPlease see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.