Head of Business Support

Job SummaryMCD Productions – Dun Laoghaire, Co. Dublin Exciting opportunity to join a leading, established and dynamic company in the music and entertainment sectorYou will build on the organisation’s proven track record, while consolidating leading practice and contributing to future growth The position of Head of Business Support will be instrumental in supporting the development of internal systems and processesBased in Dun Laoghaire, Co. Dublin, you will work with senior colleagues to refine systems, streamline processes, deliver and enhance operational excellencePerson DescriptionStrong business administration, organisation, process design (including review and re-design of process flows for efficiency) and general commercial acumen – with an eye for detail and good working knowledge of HRProven experience in planning, administration, quality management, optimising efficiencies and delivering continuous process improvementInstinctive and energetic (leading by example, based on learned experience) while also being a credible communicator – motivating others and applying strong emotional intelligenceAnalytical (KPI/data driven) and results focused – empowering, inspiring and motivating team members to deliver operational and service delivery excellence Position DescriptionContinuous Improvement of Business Support Functions Responsibility for the proactive identification and successful implementation of continuous improvement initiatives across key business support functions including:Office and HR AdministrationCustomer ServiceTicketingResidents’ LiaisonReview and proactively identify recommendations for operational, systems and process change – to streamline delivery and enhance current business practicesOptimise responsiveness to ensure that all customer/stakeholder requirements are anticipated and addressed appropriatelyReview and identify scope to enhance general office administration, the management of (the above) support functions and related compliance processes – delivering continuous process and operational improvementHR AdministrationAct as a first point of contact on HR/personnel issues, general staff queries, employee relations and communicationsIdentify, recommend and promote initiatives to support the development of the workplace culture and to enhance the working environmentEnsure effective office and HR administration to include adherence with policies and procedures, leave and absence management and record keeping/reportingInternal Reporting, Metrics & KPIsCollate and centralise weekly/monthly management information reports and metrics from across the business, while ensuring colleagues’ timely submission and synopsising data/KPIs where relevantManage and maintain reports/records/documentation/KPIs and review/update existing information collation arrangements to streamline reporting and meet deadlinesIdentify efficiency targets/KPIs and develop metrics to deliver continuous improvement across own areas of responsibilityProactively identify and recommend IT/related solutions to deliver greater efficiencies in management information reporting and across the business more generallyHealth & Safety / Insurance Oversee office safety, health and welfare – ensuring that legislative and related practice requirements are consistently metReview and develop insurance, public liability and data gathering (CCTV, medical/accident reports, etc.) processes to improve file integrity and preserve the company’s legal positionEngage with insurers and loss adjusters to actively manage/defend against liability claimsOtherProactively grow and develop the Business Support function – anticipating requirements and applying a leading practice approach to efficiency enhancement/process streamliningLiaise with IT service provider on e.g. supplies, ergonomics, staff system access, etc.Provide assistance with the organisation’s broader IT migration project as appropriateLead and manage specific internal projects and initiatives as assignedEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. As a growing business, we encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and as an equal opportunities employer, we encourage applications from people irrespective of their gender/gender identity, marital/civil or family status, race/ethnicity or membership of the Traveller community, sexual orientation, religion, age or disability status.