Front Of House Manager - Johannesburg - (HC)

Duties & Responsibilities Management of on-site front of house staff Setting and management of service delivery standards Training of all front of house staff Implement and maintain systems Stock controls and asset management. Analyse and pre-empt client needs and possible complaints Management of client satisfaction and contribute to quality control programs. Client / Customer relations – maintaining sound interpersonal relationship with the Client. Operational standards – Maintaining all operational standards as agreed Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist Ability to operate independently Proven leadership abilitiesSkills and Competencies Strong judgement and problem-solving skills Strong interpersonal and communicative skills (verbal and written) Attention to detail Client service orientated Business Management principles Fully computer literateQualifications Relevant tertiary qualification and/or equivalent level of competence, an advantage 2-3 years previous experience