Front of House Supervisor

Front of House Supervisor – The Nest Kigali About The Nest Kigali The Nest Kigali is a boutique hotel and restaurant nestled in the leafy neighborhood of Kimihurura — a space for adventurous minds who value comfort, creativity, and connection. Our restaurant, Tweet, brings together thoughtful food, warm hospitality, and a playful spirit. We’re looking for a Front of House Supervisor who embodies these values — someone who ensures every guest feels welcomed, cared for, and part of our story.Role OverviewThe Front of House (FOH) Supervisor oversees daily restaurant and guest service operations (reception), ensuring smooth coordination between the kitchen and service teams. This role combines hands-on floor management, staff supervision, and guest engagement to deliver a consistently high standard of service. The ideal candidate is organized, people-oriented, and takes pride in creating memorable experiences.Key ResponsibilitiesGuest Experience & Service ExcellenceLead by example in providing warm, professional, and attentive service.Manage group bookingsGreet and engage guests, anticipate their needs, and handle feedback gracefully.Ensure tables, bar, and reception areas are always clean, organized, and inviting.Maintain consistency in service standards, presentation, and atmosphere.Resolve guest issues promptly and professionally, escalating when necessary. Team Supervision & CoordinationOversee waitstaff, bar, and reception teams during shifts.Plan and communicate daily service briefings and table allocations.Ensure smooth communication between front and back of house.Train and motivate staff to uphold The Nest’s service philosophy.Support recruitment, onboarding, and performance evaluations. Operations & AdministrationManage reservations and guest flow to optimize seating and service quality.Oversee billing accuracy, payment handling, and POS procedures.Monitor stock levels for FOH supplies (menus, cutlery, uniforms, etc.).Maintain high standards of hygiene, organization, and safety.Support event setup and coordination when required. Brand & StandardsUphold The Nest’s identity through tone, presentation, and guest interactions.Contribute ideas to enhance guest experience, menu presentation, and events.Represent The Nest professionally both on and off duty.Education & ExperienceDiploma or Certificate in Hospitality, Hotel Management, or related field.2–4 years’ experience in restaurant or hotel front-of-house roles, with at least 1 year in a supervisory capacity.Proven ability to lead teams and deliver outstanding guest service.Skills & AttributesStrong communication and interpersonal skills.Calm and composed under pressure; quick problem solver.Excellent organization, multitasking, and attention to detail.Confident handling guest feedback and team coordination.Professional appearance and a genuine passion for hospitality.Flexibility to work evenings, weekends, and holidays.