Front Office & Kiosk Assistant - Cape Otway Lightstation

Applications closing on 05 December 2025, 08:00 PMJob TypeCasualPackage$30 per hour, plus casual loadingPosition Description PD-Front-Office-Kiosk-Assistant-COLS-November-2025.pdf(PDF, 188KB) Join our team at the iconic Cape Otway Lightstation!Are you ready to work in one of the most breathtaking locations in Australia? This is your chance to combine a busy ticketing and guest interactive role with stunning coastal views, every day.We’re looking for an experienced Front Office & Kiosk Assistant to help maintain the customer satisfaction and experience of all Lightstation guests. This is a diverse role where no two days are the same, and an important position as the first interaction our guests have with staff at the Lightstation is at the front office/ticketing kiosk!Why You’ll Love This Role?Work in a world-class heritage site surrounded by spectacular scenery.Enjoy a variety of tasks in a fast-paced environment—from ticketing, taking telephone enquiries & providing resourceful information about the precinct to our visitors and selling retail/souvenir items.Be part of a friendly, supportive team that values collaboration and pride in our work.Make a real impact on the visitor experience for the Great Ocean Road experience, at one of Victoria’s most iconic destinations!What You’ll Do?Complete check in and out procedures for accommodation guests, including providing keys and directionsMeet, greet and engage all visitors across the Lightstation site.Monitor the accommodation calendar and update housekeeping staff accordinglyEnsure communal amenities are clean and welcoming.Provide accurate information to the public on the site and surrounding areaContribute to safety and emergency readiness across the site.Ensure the kiosk and retail areas are clean, hygienic and professionally presented at all timesAssist management as required in planning and developing tours and the visitor experience as a wholeWhat We’re Looking For?Demonstrated experience in hospitality or customer-facing roles/TourismA proactive and customer-focused nature, can-do attitude and great communication skills to communicate with people across a broad range of backgroundsFirst Aid certificate (or willingness to obtain).Perks?Work in a unique, inspiring environment every day.Opportunities for training and development.Be part of a team that values excellent service, sustainability, and community.25% Casual loading in addition to a generous hourly rate.Applications RequireA current resumeCover letterTerms and conditions of employmentAppointment to this position is subject to the successful applicant being able to:Provide a National Police Check Certificate.Obtain a Working with Children Certificate.Provide evidence of Australian Work Rights. Hold a current Australian Driver’s License.