Front Office Lead (Hotels)

Job description:Primary Responsibilities: Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities Maintain the confidentiality of all guests and business practices of the Resort   Requirements: Minimum Diploma in Hotels/Hospitality Management or its equivalent Minimum 2 years’ experience in the hospitality industry, preferably in 5-star hotels Good interpersonal skills with effective multi-tasking, time management and problem-solving skills Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint